Genesys Architect

Hi, Greetings from Conch Technologies Inc Position:Genesys Cloud Architect Location: Hartford, CT Duration: 12+ Months Contract Skillset: Genesys Cloud + Java Job Description: Design and architect Contact Center solutions on Genesys Cloud. Expertise in design, implementation, and maintenance of contact center technology infrastructure. Develop scalable, reliable, and high-performing contact center solutions. Hands-on experience with telephony, CRM integrations, cloud platforms, securit

Title : Genesys Cloud Architect Location : San Diego CA(Remote) (10+ Year Experience) Key Responsibilities Architecture & Design: Design end-to-end contact center solutions on Genesys Cloud, ensuring high availability, global scalability, and fault tolerance. SCV & CRM Integration: Lead advanced integrations between Genesys Cloud and CRM environments, specifically Salesforce Service Cloud Voice (SCV), leveraging telephony toolkits, APIs, and event-driven architectures. AI & Automation: Impleme

Genesys Cloud Engineer Remote 3-6 month contract Are you a contact center technology expert with deep experience in Genesys Cloud and enterprise voice platforms? We're seeking a Genesys Cloud Engineer to support, enhance, and optimize a large-scale contact center environment. This role is ideal for an engineer who thrives troubleshooting complex telephony issues, designing call flows, and improving customer experience through reliable contact center solutions. What You'll Do Administer, configu

Pre-Screening Questions Q1: Do you have hands-on experience architecting, designing, and implementing telephony integrations between Salesforce using Open CTI and Genesys Cloud CX or Genesys Engage? Please describe the integration and your specific responsibilities. Q2: Have you configured or architected Salesforce Omni-Channel routing in conjunction with Genesys? Do you have experience synchronizing agent availability/presence between Salesforce Service Cloud and Genesys? Q3: Have you designed