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18 results (3 new)

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CCaaS Analyst - NICE CXone

Tranzeal, Inc.

Remote • Today

Easy Apply

Contract

Depends on Experience

Sr Data Reporting Analyst (NICE CXone)

Kaiser Permanente

Greensboro, North Carolina • Today

Full-time

USD 121,800.00 - 157,520.00 per year

Senior Data Reporting Analyst, NICE CXone (Greensboro, NC)

J VERS LLC

Greensboro, North Carolina • Today

Full-time

Application Support Analyst III – NICE CXOne CCaaS

iSpace, Inc

Remote • Today

Easy Apply

Contract

40 - 48

NICE CXone Developer / Designer – CCaaS

United Technology

Remote • 12d ago

Third Party, Contract

Depends on Experience

Senior CCaaS Engineer – NICE CXone

Datamatics Global Services, Inc.

Remote • Today

Easy Apply

Full-time

Depends on Experience

NICE CXone Configuration Specialist / Platform Engineer

HCLTech

Remote • 2d ago

Easy Apply

Full-time

$80,000 - $100,000

NICE CXOne Lead Developer

Pronix Inc

Remote • 17d ago

Easy Apply

Contract, Third Party

Depends on Experience

NICE CXone / Cognigy Conversational AI Developer

United Technology

Remote • 2d ago

Third Party, Contract

Depends on Experience

Senior Developer – NICE CXone / LiveVox

Tech3pillars Technologies

Dallas, Texas • 21d ago

Easy Apply

Contract, Third Party

Depends on Experience

NICE CXone (InConnect) Architect

The Evolvers Group

Hybrid in Dallas, Texas • 9d ago

Easy Apply

Full-time

Depends on Experience

Data Reporting and Analytics Consultant IV, Business Intelligence (NICE CXone)

Kaiser Permanente

Greensboro, North Carolina • Today

Full-time

USD 97,400.00 - 125,950.00 per year

Cloud Engineer (NICE CXone, Salesforce, ServiceNow, and EPIC platforms)

Tranzeal, Inc.

Remote • Today

Easy Apply

Contract

Depends on Experience

Remote: IVR Support with NICE platform

J-RAM IT Consulting Inc.

Remote • 2d ago

Easy Apply

Contract

Depends on Experience

CXOne Administrator

Momento USA LLC

Remote • Yesterday

Easy Apply

Contract, Third Party

Depends on Experience

Senior IT Support Engineer (Tier 3 / NICE SME)

Kaiser Permanente

Greensboro, North Carolina • Today

Full-time

USD 42.98 - 55.58 per hour

Lead CXone Developer

Sage IT Inc

North Carolina • Today

Easy Apply

Third Party, Contract

Systems Administrator (Gong & Nice Nexidia)

Judge Group, Inc.

Temple Terrace, Florida • Today

Contract

USD 45.00 - 47.00 per hour

Job Details

Skills

NICE CXone
NICE IEX WFM
Interaction Analytics
Quality Management
Personal Connection Dialer
Feedback Management
CCaaS Analyst

Summary

CCaaS Analyst - NICE CXone

We are seeking a CCaaS Analyst to support the administration, optimization, and Tier 2 support of enterprise contact center solutions. The role will focus on NICE CXone administration, Studio development, troubleshooting, and continuous improvement while partnering with technical and business teams.

Key Responsibilities

Provide Tier 2 technical support and resolve escalated contact center incidents.
Administer NICE CXone, including users, skills, campaigns, teams, dispositions, and ACW settings.
Use NICE CXone Studio to modify and enhance existing call flows and routing for voice, chat, email, and SMS.
Troubleshoot platform issues and collaborate with IT, project teams, and business stakeholders.
Create and maintain knowledge base documentation to improve Tier 1 support and reduce recurring issues.
Monitor contact center KPIs and performance metrics and identify opportunities for optimization.
Support CCaaS integrations with Salesforce, ServiceNow, and Epic.

Required Qualifications

5 years of experience administering and supporting NICE CXone or similar CCaaS/contact center platforms.
Hands-on NICE CXone administration and Studio development experience strongly preferred.
Strong troubleshooting, communication, collaboration, and customer-service skills.
Experience documenting technical solutions and supporting/mentoring Tier 1 teams.
Ability to analyze contact center metrics and identify operational improvements.
Experience with .
NICE CXone certification or related contact center technology certification.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10439527
Position Id: 9100956
Posted 3 hours ago

Fitment

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Remote

•

Today

Easy Apply

Contract

40 - 48

NICE CXone Configuration Specialist / Platform Engineer

Remote

•

2d ago

Role Title: NICE CXone Configuration Specialist / Platform Engineer Role Summary We are seeking an experienced NICE CXone professional (Administrator, Engineer, or Developer) to lead the implementation, configuration, and optimization of the NICE CXone cloud-native Contact Center as a Service (CCaaS) platform. This role is responsible for delivering scalable, high-performing omnichannel customer experience solutions, including intelligent routing, IVR design, and seamless CRM integrations. Th

Easy Apply

Full-time

$80,000 - $100,000

NICE CXOne Lead Developer

Remote

•

17d ago

HI, This is Srini from Pronix Inc! Position: NICE CXone Lead Developer Location: Remote Duration: 6+ Months Tax Terms: W2 Visa: Any Visa Job Summary: Seeking a NICE CXone Lead Developer with strong hands-on experience designing, developing and integrating NICE CXone contact center solutions. Key Skills: NICE CXone development & configuration 7+ years of Contact Center/CCaaS experience with significant hands-on experience in NICE CXOne. IVR / Studio / Call Flows ACD, Routing, Queues &

Easy Apply

Contract, Third Party

Depends on Experience

NICE CXone Developer / Designer – CCaaS

Remote

•

12d ago

NICE CXone Developer / Designer CCaaS Location: Remote within USA Experience: 712 Years Job Summary We are seeking an experienced NICE CXone Developer / Designer with strong hands-on expertise in designing and developing enterprise contact center solutions on the NICE CXone platform. This is a development and solution-design focused role.The ideal candidate should have strong experience building IVR solutions, CXone Studio scripts/contact flows, routing logic, queues, integrations, and cu

Third Party, Contract

Depends on Experience

Job Details

Skills

NICE CXone
NICE IEX WFM
Interaction Analytics
Quality Management
Personal Connection Dialer
Feedback Management
CCaaS Analyst

Summary

CCaaS Analyst - NICE CXone

Key Responsibilities

Provide Tier 2 technical support and resolve escalated contact center incidents.
Administer NICE CXone, including users, skills, campaigns, teams, dispositions, and ACW settings.
Use NICE CXone Studio to modify and enhance existing call flows and routing for voice, chat, email, and SMS.
Troubleshoot platform issues and collaborate with IT, project teams, and business stakeholders.
Create and maintain knowledge base documentation to improve Tier 1 support and reduce recurring issues.
Monitor contact center KPIs and performance metrics and identify opportunities for optimization.
Support CCaaS integrations with Salesforce, ServiceNow, and Epic.

Required Qualifications

5 years of experience administering and supporting NICE CXone or similar CCaaS/contact center platforms.
Hands-on NICE CXone administration and Studio development experience strongly preferred.
Strong troubleshooting, communication, collaboration, and customer-service skills.
Experience documenting technical solutions and supporting/mentoring Tier 1 teams.
Ability to analyze contact center metrics and identify operational improvements.
Experience with .
NICE CXone certification or related contact center technology certification.

Dice Id: 10439527
Position Id: 9100956
Posted 3 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Remote

•

Today

Easy Apply

Contract

40 - 48

NICE CXone Configuration Specialist / Platform Engineer

Remote

•

2d ago

Easy Apply

Full-time

$80,000 - $100,000

NICE CXOne Lead Developer

Remote

•

17d ago

Easy Apply

Contract, Third Party

Depends on Experience

NICE CXone Developer / Designer – CCaaS

Remote

•

12d ago

Third Party, Contract

Depends on Experience

CCaaS Analyst - NICE CXone

Skills

Summary

Key Responsibilities

Required Qualifications

Dice Job Match Score™

Similar Jobs

CCaaS Analyst - NICE CXone

Job Details

Skills

Summary

Key Responsibilities

Required Qualifications

Dice Job Match Score™

Similar Jobs