Change Management Engineer/ Consultant

Change Management and Project Coordinator

MUST HAVE EXPERT IN CAB HANDLING, SERVICENOW, VMWARE.

Role summary: This role supports a large-scale VMware infrastructure migration by owning change governance in ServiceNow, coordinating project delivery, and managing client and stakeholder relationships from pre-migration validation through post-migration sign-off.
We are looking for an experienced professional who combines core project management discipline with technical fluency in IT infrastructure platforms, ideally VMware. The candidate must also have a deep understanding of change and service management in a large-scale IT migration project.
An ideal candidate should be able to drive project execution, communication, coordination, stakeholder alignment, manage competing priorities and timelines, and change governance. 
This role is centered on relationship management. The candidate should build strong relationships with all stakeholders, confidently present workflows, changes, and project timelines to secure approval, manage conflict, and guide the client through their validation process both before and after migration.
Key Responsibilities
•    ServiceNow Change Management: Demonstrate strong hands-on experience creating, managing, and tracking Change (CHG) tickets in ServiceNow, utilizing key tables and functionalities such as CMDB, Change Conflicts, Application Name, and Group Approvals.
•    CAB Meeting Participation: Prepare and present Change Requests during Change Advisory Board (CAB) meetings, clearly communicating the scope, business impact, implementation plans, risks, and mitigation strategies to obtain required approvals.
•    Stakeholder Relationship Management: Build and maintain strong working relationships with Change Managers, application owners, engineering teams, infrastructure teams, and business stakeholders to facilitate timely change reviews and approvals.
•    ServiceNow Template Development: Create, maintain, and improve ServiceNow Change Request templates to standardize submissions, improve documentation quality, and streamline the change approval process.
•    Change Governance & Compliance: Ensure Change Requests follow established policies, approval of workflows, risk assessments, implementation procedures, testing requirements, and backout plans.
•    Project Management & Prioritization: Apply strong project management skills to manage competing priorities, organize change-related workloads, coordinate deliverables, and ensure critical project activities and changes are completed within established timelines.
•    Cross-Functional Coordination: Work closely with project teams and technical stakeholders to identify dependencies, resolve scheduling conflicts, and ensure changes are properly planned and communicated.
•    Process Improvement: Identify opportunities to improve ServiceNow workflows, change management processes, reporting, and operational efficiencies. 
•    Project Lifecycle & Delivery: Own the end-to-end planning, execution, and delivery of technical initiatives for migration on time and within scope as it relates to clients.
•    Translating Business to Tech and vice versa: Convey high-level business and product requirements into clear, actionable technical specifications to engineering team. Convey in a clear and concise manner, technology and migration impact and value to business. Understanding and meeting the expectations of clients, sponsors, and internal teams.
•    Risk Mitigation: Proactively identify technical and business or application roadblocks with end clients and define remedial workflows with engineering teams. Maintain risk registers and manage operational transitions through project closure.
•    Cross-Functional Alignment: Coordinate across engineering teams, product managers, external vendors, partners and business stakeholders to deliver a successful migration. Articulate a clear vision, listen actively, and keep stakeholders aligned.
•    Methodology and Workflow Enforcement: Drive communication and coordination across all stakeholders using established project frameworks and tools such as Microsoft Project and Jira, tracking progress, and providing regular status updates.
Required Skills & Qualifications
•    Strong practical experience with ServiceNow Change Management and CHG ticket administration.
•    Working knowledge of ServiceNow CMDB, Change Conflicts, Application Name, and Group Approvals tables.
•    Experience presenting and defending Change Requests in CAB meetings.
•    Proven ability to build relationships and collaborate with Change Managers and cross-functional technical teams.
•    Experience creating and maintaining ServiceNow Change Request templates.
•    Strong project management, organizational, and prioritization skills.
•    Excellent verbal and written communication skills, particularly when presenting technical changes to leadership and approval boards.
•    Ability to manage multiple concurrent projects, deadlines, and change requests in a fast-paced environment. 
•    Ability to work with people who are not familiar with IT infrastructure and are more familiar with business and application processes. 
•    Strong interpersonal skills, including the ability to build trust, resolve conflict, and communicate with stakeholders who are more familiar with business and application processes than with IT infrastructure.
•    Proficiency in ServiceNow Change Management, particularly change creation, approval and CMDB relationships.
•    Leverage software and platforms like Microsoft Project, Excel, Jira, and PowerPoint to track tasks, timelines, and resources.

Work Condition
•    Background check will be performed for all candidates by the client
•    Position will be remote
•    Time Zone for this position is CST and PST