Senior Manager, Change Management with Prosci/ADKAR

Role Overview:
The organization is bringing its Ecommerce and Digital Mobile App departments together under one unified Product Development Life Cycle (PDLC). This position will lead the people/adoption side of the transformation and drive hands-on adoption of new operating models, delivery practices, tooling and roles. The role will also serve as the change lead for AI-enabled software delivery.

Key Responsibilities:

• Lead organizational change for unified PDLC across Ecommerce and Mobile App engineering.
• Design and mature a unified technology delivery operating model.
• Conduct current-state, stakeholder-impact and readiness assessments.
• Develop change plans using Prosci/ADKAR, Kotter or equivalent.
• Build communication, training, sponsor and change-champion strategies.
• Develop a maturity scorecard measuring adoption and delivery health.
• Lead adoption of AI-assisted coding, AI-powered QA/testing and AI-assisted requirements/design tools.
• Partner with Engineering, Security and AI Governance teams on responsible AI adoption.
• Develop role-specific AI training, playbooks and champion networks.
• Manage organizational impacts including role redesign, skill gaps and employee concerns.
• Present change strategy and progress to senior executives.

Required Qualifications:

• 8+ years of progressive Organizational Change Management experience.
• 3+ years in technology, digital or software engineering transformations.
• Hands-on change management experience.
• Experience with Prosci/ADKAR, Kotter, LaMarsh or similar methodology.
• PDLC/SDLC transformation experience.
• Strong Agile/Scrum/SAFe, CI/CD, DevOps and release-management knowledge.
• Direct AI enablement/adoption experience.
• Ability to influence senior technology/business leaders without formal authority.
• Excellent executive-level communication skills.
• Bachelor's degree or equivalent practical experience.

Preferred:

• Prosci/CCMP/ACMP certification
• CSM or SAFe certification
• Master's degree
• Change Management Center of Excellence experience
• AI governance/responsible AI experience
• Jira/Jira Align, Azure DevOps, Confluence or ServiceNow experience