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D365 Functional Senior Consultant -
ivr
call
agent desktop

Summary

Title: D365 Functional Senior Consultant - CCaaS - Omni SME

Location: Remote

Project Duration: 210 Hours or 5 weeks

Skills:

Dynamics 365 Contact Center Skills:

Dynamics 365 Contact Center configuration
Voice Channel setup and routing
IVR design and configuration
Call Queue Management

CCaaS competencies:

Call flow design
Skill-based routing
Queue management
Agent desktop configuration
Omnichannel engagement

Power Platform Skills

Copilot Studio
Power Automate

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: compqtx
Position Id: 9043064
Posted 6 hours ago

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Ismail Ahmed

Recruiter @ CompQsoft,Inc .

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Remote

•

Yesterday

Must Have Skills Microsoft Dynamics CRM Functional Consultant with strong product knowledgeSales, Customer Service, and Marketing modules within Microsoft Dynamics CRMJob Description Solution Architect I Enterprise Solutions (Dynamics 365 CE / Power Platform) Role Overview We are seeking an experienced Solution Architect with 10+ years of experience in CRM/Enterprise Applications, including 4+ years with Microsoft Dynamics 365 Customer Engagement (CE) and Power Platform. The ideal candidate will

Easy Apply

Contract

$53 - $58

Microsoft Dynamics 365 Senior Developer

Remote or Connecticut

•

Today

Job Description Microsoft Dynamics 365 Senior Developer About the Role Conduent is seeking a Microsoft Dynamics 365 Senior Developer to inspire and lead technical teams to build cutting-edge solutions and proactively bring new ideas, technologies, and methodologies to the table. Responsibilities Design, develop, and customized Microsoft Dynamics 365 Customer Engagement (CE) applications to meet complex business requirements across Sales, Customer Service, Marketing, Field Service, and Project

Full-time

USD 105,875.00 - 137,500.00 per year

Oracle Service Cloud (Functional) Consultant

Remote or Toronto, Ontario

•

18d ago

Role title - Oracle Service Cloud (Functional) Consultant Location Remote/ anywhere in USA Experience: 812+ years Certification: Oracle B2C Service (Service Cloud) Implementation Professional Job role key responsibilities :: Lead Oracle Service Cloud functional design and configuration.Gather and analyze customer service and contact center requirements.Configure case management, workflows, business rules, and knowledge management.Conduct workshops, fit-gap assessments, and solution demonstrat

Easy Apply

Third Party, Contract

Depends on Experience

Microsoft D365 SME

Remote

•

Yesterday

Key ResponsibilitiesCollaborate with the business process team to understand current client processes and requirements.Advise on how business processes can be mapped to standard Microsoft Dynamics 365 CRM functionality.Recommend best-practice solutions using out-of-the-box configuration and capabilities.Identify gaps between business requirements and standard D365 CRM functionality, providing pragmatic recommendations.Support process workshops and solution design sessions with stakeholders.Docum

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Contract

60 - 70

Remote jobs at CompQsoft,Inc .

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D365 Functional Senior Consultant - CCaaS - Omni SME

Skills

Summary

Dice Job Match Score™

Ismail Ahmed

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D365 Functional Senior Consultant - CCaaS - Omni SME

Job Details

Skills

Summary

Dice Job Match Score™

Ismail Ahmed

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