Jr Desktop Support

Role - Desktop Support Engineer (Entry Level)

Location - Remote

Job Type- Contract

Job Summary

We are looking for enthusiastic and motivated s to join our IT Support team as Desktop Support Engineers. The candidate will be responsible for providing basic technical support to end users, troubleshooting hardware and software issues, and ensuring smooth functioning of desktop systems, laptops, printers, and other IT equipment.

Roles & Responsibilities

• Provide first-level technical support to users for desktop and laptop-related issues.
• Install, configure, and troubleshoot Windows operating systems.
• Perform installation and configuration of software and applications.
• Troubleshoot hardware issues related to desktops, laptops, keyboards, mouse, and printers.
• Provide basic support for LAN, Wi-Fi, and network connectivity issues.
• Assist with Outlook, MS Office, and email-related issues.
• Create, update, and manage IT support tickets.
• Perform basic troubleshooting for system performance and connectivity issues.
• Support user account creation, password resets, and access-related issues.
• Maintain IT inventory and asset records.
• Escalate unresolved technical issues to the senior IT support team.
• Ensure timely resolution of user issues and maintain good customer service.