Desktop Support Technician

Desktop Support Technician (Onsite)

Location: Fargo, ND
Duration: 9-Month Contract
Candidates requiring visa sponsorship now or in the future are not eligible to apply for this opportunity.

C2C or 1099 not available for this opportunity! Potential candidates will need to have the ability to work W2 on Prominents’ payroll.

Overview

Prominent is seeking two Deskside Support Technicians to provide hands-on support for end-user computing devices and workstation deployments. This role is ideal for candidates with 1+ year of IT support, help desk, desktop support, computer repair, or PC deployment experience who enjoy working directly with users and resolving hardware/software issues.

Required Skills

• Windows 10/11 troubleshooting
• PC hardware support and diagnostics
• Laptop, desktop, monitor, and docking station setup
• Software installation and troubleshooting
• Microsoft 365 support (Outlook, Teams)
• Basic networking and Wi-Fi troubleshooting
• Ticket management and documentation
• Equipment provisioning and deployment
• Asset and inventory tracking
• Strong customer service and communication skills

Preferred Skills

• SCCM / Software Center
• ServiceNow
• Active Directory
• PC Imaging
• PowerShell
• Microsoft Intune

Ideal Background

• 1+ year of IT support experience
• Help Desk Technician
• Desktop Support Technician
• PC Deployment Technician
• Computer Repair Technician
• Field Support Technician
• Technical Support Analyst

Candidate Must-Haves

✅ Hands-on Windows troubleshooting
✅ Hardware setup and deployment experience
✅ Experience supporting end users in a professional environment
✅ Strong communication and customer service skills
✅ Comfortable working onsite full-time in Fargo