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L2 Application Support Analyst /Customer Support Analyst |ServiceNow_Remote-On W2

BURGEON IT SERVICES LLC

Remote • Today

Easy Apply

Contract

$30 - $40

Systems Application Analyst II - ClinDoc / Orders Hybrid

Summa Health System

Akron, Ohio • Today

Full-time

USD 37.40 - 56.11 per hour

Systems Application Analyst II - ClinDoc

Summa Health System

Akron, Ohio • Today

Full-time

USD 37.40 - 56.11 per hour

Application Support Analyst

Robert Half

Delray Beach, Florida • Today

Easy Apply

Full-time

Systems Application Analyst II - EPIC Ambulatory

Summa Health System

Akron, Ohio • Today

Full-time

USD 37.40 - 56.11 per hour

Application Support Engineer

Robert Half

Canonsburg, Pennsylvania • Today

Easy Apply

Contract

Risk Analyst -Customer Support

Pyramid Consulting, Inc.

Hybrid in Atlanta, Georgia • 7d ago

Easy Apply

Contract

$25 - $31.7

Application Support Engineer

Robert Half

New York, Texas • Today

Easy Apply

Full-time

USD 70,000.00 - 90,000.00 per year

Application Support Engineer

Robert Half

Trumbauersville, Pennsylvania • Today

Easy Apply

Full-time

USD 75,000.00 - 80,000.00 per year

Windchill L2 Support Analyst Remote

Sapience, Inc

Remote • Today

Easy Apply

Contract

Depends on Experience

Application Support Engineer

Robert Half

Plano, Texas • Today

Easy Apply

Full-time

USD 59.38 - 68.75 per hour

IT Application Support Analyst

InterBase Corporation

Charlotte, North Carolina • 7d ago

Easy Apply

Contract

$10 - $25

Application Support Analyst

Randstad Digital

Edison, New Jersey • Today

Full-time

USD0 - USD0

Application Support Analyst

VKore Solutions LLC

New York, New York • 22d ago

Easy Apply

Third Party, Contract

$50 - $60

Real Time Ops Application Support Analyst- 10928

Randstad Digital

Columbus, Ohio • Today

Contract

USD30 - USD40

Aladdin Application Support Analyst

Smart Folks Inc.

New York, New York • Today

Easy Apply

Third Party, Contract

Depends on Experience

Application Support Engineer

E-Solutions, Inc.

Sunnyvale, California • 8d ago

Easy Apply

Full-time, Third Party

Depends on Experience

IT Application Support Analyst

Kforce Technology Staffing

Birmingham, Alabama • Today

Contract

$22 - $26 hourly

Application Support Engineer

Cresta

Remote • Today

Full-time

USD 90,000.00 per year

L2 Desktop Support Engineer

TATA Consultancy Services Limited

Cincinnati, Ohio • 6d ago

Easy Apply

Full-time

55000 - 65000

Part-Time Application Support Analyst

Kforce Technology Staffing

Remote or New York, New York • Today

Contract

$35 - $45 hourly

Support Analyst

TEKsystems c/o Allegis Group

Canonsburg, Pennsylvania • Today

Full-time

USD 20.00 - 22.00 per hour

Application Support Engineer

Mpower Plus Rezolve AI Group LTD

Sunnyvale, California • 8d ago

Easy Apply

Full-time

110,000 - 120,000

Application Support Analyst

Q2 Software, Inc.

Austin, Texas • 17d ago

Full-time

Customer Support Analyst

SAIC

Stafford, Virginia • Today

Full-time

USD 80,001.00 - 120,000.00 per year

System Analyst II

Westchester Medical Center

Valhalla, New York • Today

Full-time

Application Support Lead / Service Delivery Analyst

Exl Neo Technologies

No location provided • Today

Easy Apply

Full-time, Part-time, Contract, Third Party

Support Analyst

TEKsystems c/o Allegis Group

Pittsburgh, Pennsylvania • Today

Full-time

USD 20.00 - 22.00 per hour

SaaS Applications Support Specialist (remote)

Irvine Technology Corporation (ITC)

Remote or Santa Monica, California • Today

Easy Apply

Full-time

USD70,000 - USD75,000

Application Support Analyst

IO Associates

New York, New York • Today

Easy Apply

Full-time

USD130,000 - USD160,000

Job Details

Skills

Application Support
Customer Service
Customer Support
ITIL
IT Service Management
Incident Management
Service Delivery
ServiceNow
DevOps
Agile
Microsoft Power BI
Problem Management
Service Level
Technical Support

Summary

Role: L2 Application Support Analyst /Customer Support Analyst |ServiceNow

Location: US- Remote (Need to Work in PST Time Zone)

Contract

Top skills:

Service Now

Azure

App Insights

Agile, Scrum

MSFT suite of products has context menu

Description:

A Customer Support Analyst (Level 2 Support) will use a mix of technical, functional, communication and client service skills to play a key part in the success of the team supporting multiple PwC products.
Main responsibilities include fulfilling service requests, creation and maintenance of knowledge base articles, supplemental incident and problem management tasks, testing of product features, reporting bugs, ensuring appropriate triaging of complex technical issues; creating and analyzing reports in ServiceNow and/or PowerBi
Sometimes, they will help cover the excess workload and act as a back-up when needed.
In addition, individuals must be comfortable working and speaking with a wide range of people in various positions, including project managers, clients, support staff and vendors.
Acting as a liaison and contribute to relationship building between cross functional teams, they should display strong communication skills both verbal, professional writing, and presentation skills

Experience:

2-4 years of work experience in Service Delivery in a large-scale cloud environment with focus on request fulfillment, incident response, escalation procedures, problem management and knowledge management while adhering to service-level objectives
Handling level 2 functional and technical support to resolve issues including
diagnosing and in-depth and complex troubleshooting application issues
working with the client teams and when necessary, end users
serves as a primary point of contact for client escalations
product oriented support experience
Triaging incoming requests (via ServiceNow) and where needed, escalating to SRE and application support (L3/4) teams
Creating and analyzing reports in ServiceNow and/or PowerBi detailing use of the application by end users as well as data regarding ticket volume, incident resolution, SLA adherence, trend analysis and other related ITIL based issues
Creating, updating and managing support process documentation and knowledge base articles
Strong domain and functional knowledge of multiple software applications to aid in functional and technical support
Managing multiple conflicting deadlines, competing priorities and customer expectations
Experience with ITIL service management principles
Experience promoting an agile and DevOps culture
Displays a sense of ownership, liaison and relationship building between cross functional teams
Strong communication skills both verbal, professional writing and presentation skills
Organizing and prioritization skills is a MUST

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10500016
Position Id: 9052881
Posted 2 hours ago

Fitment

Dice Job Match Score™

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Salesforce Service Delivery Manager

Remote

•

Yesterday

NMK Global Inc.is a global IT Services & Solutions company specializing in IT Staffing, Technology Consulting, Workforce Solutions, and Application Development Services. We help organizations build high-performing technology teams by connecting them with exceptional talent across a wide range of industries. Our expertise, industry knowledge, and consultative approach enable clients to achieve successful business outcomes while helping professionals advance their careers. Job Title: Salesforce

Easy Apply

Contract, Third Party

Depends on Experience

ServiceNow Engineer

Remote or Hybrid

•

Today

This is a front-end focused ServiceNow Engineer role. The product team owns the ServiceNow landing pages, self-service portals, forms, and overall user journey. They are looking for someone who can build and enhance these ServiceNow experiences, using JavaScript and platform scripting where needed. This person will also look at ServiceNow logs, user behavior, and analytics to identify where the experience can be customized or improved. The focus is less on backend ServiceNow administration and m

Easy Apply

Contract

$85-$90

Sr.ServiceNow Engineer

Remote

•

Today

Title: Sr.ServiceNow Engineer Duration: Long Term Location: Remote Rate: W2 Team: Technology Service & Experience (TSXP) Self-Service & Employee Experience Enhance ServiceNow Employee Center and self-service experiences.Improve knowledge-driven support and digital-first help capabilities.Develop solutions that reduce the need for manual support interactions.Improve onboarding, request submission, and support navigation experiences. Virtual Agent & AI Enablement Design, develop, and enhance Ser

Easy Apply

Contract

Depends on Experience

Engineer, Cloud - Archimedes

Remote

•

Today

Company Archimedes About Us Archimedes - Transforming the Specialty Drug Benefit - Archimedes is the industry leader in specialty drug management solutions. Founded with the goal of transforming the PBM industry to provide the necessary ingredients for the sustainability of the prescription drug benefit - alignment, value and transparency - Archimedes achieves superior results for clients by eliminating tightly held PBM conflicts of interest including drug spread, rebate retention and pharmac

Full-time

Job Details

Skills

Application Support
Customer Service
Customer Support
ITIL
IT Service Management
Incident Management
Service Delivery
ServiceNow
DevOps
Agile
Microsoft Power BI
Problem Management
Service Level
Technical Support

Summary

Role: L2 Application Support Analyst /Customer Support Analyst |ServiceNow

Location: US- Remote (Need to Work in PST Time Zone)

Contract

Top skills:

Service Now

Azure

App Insights

Agile, Scrum

MSFT suite of products has context menu

Description:

A Customer Support Analyst (Level 2 Support) will use a mix of technical, functional, communication and client service skills to play a key part in the success of the team supporting multiple PwC products.
Main responsibilities include fulfilling service requests, creation and maintenance of knowledge base articles, supplemental incident and problem management tasks, testing of product features, reporting bugs, ensuring appropriate triaging of complex technical issues; creating and analyzing reports in ServiceNow and/or PowerBi
Sometimes, they will help cover the excess workload and act as a back-up when needed.
In addition, individuals must be comfortable working and speaking with a wide range of people in various positions, including project managers, clients, support staff and vendors.
Acting as a liaison and contribute to relationship building between cross functional teams, they should display strong communication skills both verbal, professional writing, and presentation skills

Experience:

2-4 years of work experience in Service Delivery in a large-scale cloud environment with focus on request fulfillment, incident response, escalation procedures, problem management and knowledge management while adhering to service-level objectives
Handling level 2 functional and technical support to resolve issues including
diagnosing and in-depth and complex troubleshooting application issues
working with the client teams and when necessary, end users
serves as a primary point of contact for client escalations
product oriented support experience
Triaging incoming requests (via ServiceNow) and where needed, escalating to SRE and application support (L3/4) teams
Creating and analyzing reports in ServiceNow and/or PowerBi detailing use of the application by end users as well as data regarding ticket volume, incident resolution, SLA adherence, trend analysis and other related ITIL based issues
Creating, updating and managing support process documentation and knowledge base articles
Strong domain and functional knowledge of multiple software applications to aid in functional and technical support
Managing multiple conflicting deadlines, competing priorities and customer expectations
Experience with ITIL service management principles
Experience promoting an agile and DevOps culture
Displays a sense of ownership, liaison and relationship building between cross functional teams
Strong communication skills both verbal, professional writing and presentation skills
Organizing and prioritization skills is a MUST

Dice Id: 10500016
Position Id: 9052881
Posted 2 hours ago

Fitment

Dice Job Match Score™

🫥 Flibbertigibetting...

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Salesforce Service Delivery Manager

Remote

•

Yesterday

Easy Apply

Contract, Third Party

Depends on Experience

ServiceNow Engineer

Remote or Hybrid

•

Today

Easy Apply

Contract

$85-$90

Sr.ServiceNow Engineer

Remote

•

Today

Easy Apply

Contract

Depends on Experience

Engineer, Cloud - Archimedes

Remote

•

Today

Full-time