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Job Details

Skills

L2
EHR
EMR
HealthCare

Summary

Title: L2 Support Analyst with HealthCare with EHR, EMR Experience is Mandatory
Location: 100% Remote
Duration: Long Term Contract

Summary :
The Application Support Analyst is responsible for providing Level 2 (L2) application support for an assigned portfolio of applications, ensuring service stability, incident resolution, and operational excellence. The role participates in Knowledge Transfer (KT), shadow and reverse shadow activities, supports offshore delivery teams, manages application-specific risks and dependencies, and coordinates with L3 teams, vendors, and business stakeholders to ensure effective support delivery.
________________________________________
Required Skills
• Application Support (L2)
• Incident, Service Request, Change & Problem Management
• ITSM Tools (ServiceNow, Remedy, etc.)
• KT, Shadow & Reverse Shadow Experience
• Vendor and Stakeholder Management
• Documentation and Runbook Development
• Team Mentoring and Offshore Coordination
• Strong Troubleshooting and Analytical Skills

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111282
Position Id: 9044121
Posted 4 hours ago

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L2 Support Analyst with HealthCare with EHR, EMR

Skills

Summary

Dice Job Match Score™

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L2 Support Analyst with HealthCare with EHR, EMR

Job Details

Skills

Summary

Dice Job Match Score™

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