L2 Support Analyst with HealthCare with EHR, EMR

Senior L2 Application Analyst Location: Remote Summary : The Application Support Analyst is responsible for providing Level 2 (L2) application support for an assigned portfolio of applications, ensuring service stability, incident resolution, and operational excellence. The role participates in Knowledge Transfer (KT), shadow and reverse shadow activities, supports offshore delivery teams, manages application-specific risks and dependencies, and coordinates with L3 teams, vendors, and business s

Duration: 6 months to start (with potential for conversion) Job Description As a Support Analyst, you provide professional phone, email, and chat support to customers, addressing questions or issues related to application software, technical problems, and information technology.Your primary responsibility will be to provide quality and timely resolutions to customer questions or problems or to escalate them on behalf of the customer to appropriate personnel.Additionally, you will keep customers

Job Title: Application Support Lead (L3 / Production Support) Role Summary We are seeking a proactive and ownership-driven Application Support Lead, to oversee production stability, incident management, and continuous improvement for enterprise applications. This role goes beyond traditional supportfocusing on preventing issues, driving root cause resolution, and improving system reliability across the application landscape. The ideal candidate brings strong production support experience, s

Role- Production Support Technical Lead Location- Atlanta, GA. (Remote) Job Description- 8+ Years Domain: Healthcare (Preferred)We are seeking an experienced Production Support Technical Lead to lead application support operations, manage critical incidents, ensure system stability, and drive continuous service improvements.The ideal candidate should possess strong technical expertise, leadership capabilities, and experience supporting enterprise applications in a fast-paced production environme