IntroductionAs a Lead ITSM /ITOM TC, you will be responsible for overseeing IT Service Management workflows within the organization. You will be working closely with the IT Operations team to ensure smooth functioning of IT services and processes. ResponsibilitiesLead workshop sessions to gather requirements and discuss ITSM processesDocument user stories and business requirementsConduct product demonstrations to showcase ServiceNow capabilitiesConfigure solutions within ServiceNow platformProvi