Lead Business Process Consultant 

Introduction:

The Lead BPC EA is a key role in the Tx/SPM workflow, responsible for providing expert Enterprise Architecture support, running workshops, documenting stories, and providing advisory guidance to the team. This role plays a critical part in defining and aligning current processes towards improvement and aligning with ServiceNow leading practices.

Responsibilities:

• Run workshop sessions to gather requirements and align processes
• Document stories and user stories for the team
• Demonstrate solutions and provide advisory support
• Provide prescriptive EA guidance and push back on poor requirements
• Simplify workflows and create user stories
• Facilitate the definition and alignment of current processes towards improvement
• Advise the Product Owner(s) on story creation, ranking, and future roadmap plans

Requirements:

Required Skills:

• CSA certification
• EA (APM) certification
• Experience with ServiceNow
• Experience in leading workshop sessions
• Ability to provide advisory support and guidance
• Understanding of Enterprise Architecture principles
• Experience with aligning processes towards improvement