Job Title: M&A UC Integration Engineer
Location: LATAM Nearshore (Mexico, Canada, or Colombia preferred)
Job Type: Contract
Experience: 5+ years
Job Overview
This role is responsible for the planning, design, implementation, and support of M365 migrations which support business acquisitions and divestitures. The engineer will either perform or oversee vendor resources for all migration activities in IT projects related M365 migrations. They ensure the integrity of the discovery and planning phase and ensure that appropriate testing has been performed before production moves take place. Finally, while working closely with the project manager, OCM, and other project stakeholders, they will deliver a minimally intrusive migration experience and hypercare support.
PRIMARY DUTIES AND RESPONSIBILITIES:
· Resolve Microsoft 365 support tickets and requests using ServiceNow ticketing system
· Provide engineering and research support for all Microsoft 365 products and maintains passable understand of Google Workspace
· Create and maintain technical documentation related to migrations
· Manage multiple migration efforts simultaneously
· Implements and manages migration tool servers and infrastructure within the scope of activity of each migration project
· Maintains Information Security Strategy Awareness across the scope of technologies they support for migration activities and understands the GDATS organizational structure and culture to best attain objectives and results
· Acts as the Subject Matter Expert for migration tools such as BitTitan MigrationWiz, Quest On-Demand Migrations (ODM), Sharegate and native Microsoft migration capabilities
· Collaborates across multiple teams to ensure successful delivery of results based on scope of work
· Creates, maintains and communicate technical documentation and migration statuses regularly
· Provides time estimates, budget forecasting and project scopes for related projects
· Identifies project risks and potential solutions with minimizing impact
· Delivers automated setup practices and well defined SOPs focusing on full automation of the implementation process where possible
· Works with business partners to understand business needs and incorporate those into overall strategic planning
Preferred Certifications:
· Microsoft IT Certifications e.g. Certified Engineer, Microsoft Certified IT Professional
· Certified Information Systems Security Professional (CISSP)
· Application/Infrastructure/Enterprise Architect Training and Certification, e.g. TOGAF
· Cloud Infrastructure Certification e.g. Azure Solution Architect Expert Certification
· Networking, Network convergence & Network Security & Compliance (CCNA)
· Enterprise IT Certification e.g. CGEIT
WORK EXPERIENCE:
· 5+ years of directly-related or relevant experience, preferably in IT Infrastructure design.
SKILLS & KNOWLEDGE:
Behavioral Skills:
· Critical Thinking
· Detail Oriented
· Interpersonal Communication
· Learning Agility
· Problem Solving
· Time Management
Technical Skills:
· Data Management
· Data Security
· IT Infrastructure Management
· IT Support like Software & Hardware Installation, Troubleshooting
· Technical Documentation
Tools Knowledge:
· Microsoft Office Suite
· Migration tools like BitTitan or Quest ODM
· Ticket/Complaint Management Systems
· Internet Protocols like DNS, SMTP, and similar concepts like SPF/DKIM/DMARC
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
The noise level in the work environment is generally quiet.
PHYSICAL AND MENTAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
· Sedentary physical activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking and hearing.
· Some lifting of up to 25 pounds may be required occasionally.
· Visual requirement is for close vision, distance vision, peripheral vision and ability to adjust focus.
· 75% or more time is spent looking directly at a computer.
· Associate is frequently required to stand, walk (or otherwise be mobile).
· Ability to deal with stressful situations as they arise.
Location & Work Model
LATAM Nearshore — Mexico, Canada, or Colombia preferred. Remote.
Engagement Details
Start Date: October 1, 2026. Candidates must complete all required background verification checks prior to onboarding.
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