Immediate need for a talented Mainframe ITOM Engineer. This is a 06+months contract opportunity with long-term potential and is located in U.S(Remote). Please review the job description below and contact me ASAP if you are interested.
Job ID:26-33098
Pay Range: $75 - $80/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Administer and maintain the IBM/Rocket ITOM report management platform, including system configuration and user access provisioning.
- Perform Product Admin report setup — defining report parameters, scheduling, formatting, and output routing.
- Execute distribution data entry services ensuring accurate recipient mapping and delivery confirmation.
- Troubleshoot report generation failures and distribution errors in a timely manner.
- Collaborate with infrastructure operations teams to align reporting outputs with SLA and KPI requirements.
- Document standard operating procedures (SOPs) and knowledge articles for ITOM reporting processes.
- Identify and implement opportunities to automate or streamline report setup and distribution workflows.
- Provide mentorship and knowledge transfer to junior team members on ITOM tooling best practices.
Key Requirements and Technology Experience:
- 5-8 years of hands-on experience with Client/Rocket ITOM report management tools.
- Demonstrated experience performing Product Admin functions including report setup, configuration, and maintenance.
- Proven experience with distribution data entry services — recipient management, routing rules, and delivery validation.
- Experience working in large-scale, multi-client managed services environments.
- Familiarity with ITIL service management frameworks and best practices.
- Experience with adjacent reporting and scheduling tools (e.g., Control-M, Automic).
- Knowledge of Client or similar ITSM platforms and integration patterns.
- Scripting experience in Python, PowerShell, or shell for report automation.
- Experience in automotive or manufacturing industry IT environments.
Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy .
.png?format=webp)
