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Skills

Customer Relationship Management (CRM)
Microsoft
Dynamics
Process Mapping

Summary

Key Responsibilities

Collaborate with the business process team to understand current client processes and requirements.
Advise on how business processes can be mapped to standard Microsoft Dynamics 365 CRM functionality.
Recommend best-practice solutions using out-of-the-box configuration and capabilities.
Identify gaps between business requirements and standard D365 CRM functionality, providing pragmatic recommendations.
Support process workshops and solution design sessions with stakeholders.
Document recommended process changes, configuration options, and solution decisions.
Work closely with functional consultants and project stakeholders to ensure business requirements are effectively translated into D365 CRM configurations.

Required Skills & Experience

Strong experience as a Microsoft Dynamics 365 CRM Functional Consultant or SME.
Deep understanding of Dynamics 365 CRM out-of-the-box functionality and configuration.
Proven experience in business process mapping and process optimization.
Ability to facilitate workshops with business stakeholders and translate requirements into functional solutions.
Experience advising organizations on adopting standard D365 CRM capabilities rather than customizations.
Excellent communication and stakeholder management skills.

Preferred Qualifications

Microsoft Dynamics 365 certifications.
Experience across Sales, Customer Service, and/or Marketing modules.
Familiarity with Agile delivery methodologies.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91017830
Position Id: 585437
Posted 17 hours ago

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Microsoft D365 SME

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