Nexthink DEX Analyst
Remote in AL, GA, MS, TN, FL, TX, NC, SC, VA, MD, DC or IN
Direct Hire – Base, Bonus, Pension, 401K match, PTO, medical, etc!
JOB SUMMARY:
The Digital Experience Analyst optimizes the end-user digital experience across the PC computing environment by analyzing telemetry, endpoint health, system performance, compliance indicators, and support trends. The role improves endpoint health, reduces user friction, and enables proactive remediation through automation, DEX platform capabilities, and cross-functional problem management. This position partners with technology owners, support teams, security, and vendors to strengthen compliance, resolve systemic issues, and improve overall user digital experience.
JOB REQUIREMENTS:
Technical Skills Required:
Extensive knowledge of computer hardware, operating systems along with software and hardware configurations, and related network, server, and storage technologies
Recognition of cyber security threats and risks, and importance of protecting the computing environment
Ability to learn, research, and apply modern technologies while staying current on changing technology
Superb diagnostic, troubleshooting, analysis, and problem-solving skills
Scripting skills using system-level APIs and WMI, preferably with PowerShell
Hands-on experience with Digital Employee Experience (DEX) platforms, including remote actions, scripts, dashboards, custom queries, and platform query language such as NQL
Endpoint management tooling experience, including MECM/SCCM, Intune or equivalent tools, client health troubleshooting, package and deployment workflows, driver lifecycle, and OEM update governance
Experience integrating telemetry or automation platforms with ITSM systems using REST APIs, JSON payloads, and token-based authentication
Familiarity with DEX campaign capabilities, including parameterized campaign functions that enable build-once, scale-to-many flexibility
Ability to define, track, and report digital experience metrics, endpoint compliance, risk indicators, device health, performance, stability, ticket deflection, and user sentiment
Understanding of automation and remote action governance, including testing, approval, change control, execution safeguards, rollback planning, and post-deployment validation
Non-Technical Skills Required
Excellent oral, written, technical, executive-facing, and governance communication skills
Respond to support needs in a timely fashion with excellent customer service
Works well with geographically dispersed teams, support teams, technology owners, vendors, and business stakeholders to drive adoption and validate user experience improvements
High degree of focus on quality, reliability, efficiency, and cost effectiveness
Flexible, self-motivated, able to prioritize multiple demands, adapt to changing direction, work with minimal supervision, and remove obstacles to success
Ability to assess the impact of changes and quantify risk to ensure appropriate business decisions are made
Will travel as needed
Community engagement and thought leadership (user groups, conference speaking, vendor relationships)
MAJOR JOB RESPONSIBILITIES:
Serves as an escalation point for advanced workstation, operating system, endpoint, and digital experience issues, coordinating with vendors and cross-functional teams to resolve complex or systemic problems
Coordinates with field support teams on workstation and operating system issues impacting at scale
Identifies recurring issues and systemic patterns from telemetry, incidents, and support trends, then coordinates root cause analysis, corrective actions, compliance remediation, and risk reduction
Develops, maintains, and reviews support documentation, knowledgebase articles, communications, and support guidelines to ensure accuracy and effectiveness
Collaborates with Architects and Engineers to define technical standards, deliver solution designs, develop test plans, and support deployment testing for workstation technologies
Operates as a Subject Matter Expert (SME) and performs operational activities and systems management for Workplace Technologies services
Owns and governs the DEX platform across the device fleet, including configuration, access governance, capability enablement, platform issue resolution, roadmap alignment, and integrations with ITSM and enterprise systems
Identifies, designs, builds, and governs automation, remote actions, telemetry dashboards, queries, scripts, and self-healing capabilities to improve device health, compliance, experience metrics, ticket deflection, and operational outcomes
Keeps current on industry trends, research, and emerging technologies to identify opportunities for automation, process improvement, and better user experiences
Engages support teams, technology owners, vendors, and business stakeholders to validate user experience issues, communicate improvements, increase use of platform capabilities, and drive adoption of digital experience capabilities
At the senior level, oversees DEX strategy, governance, cross-functional initiatives, platform roadmap planning, and executive-level reporting
Qualifications
Education and Experience Requirements
4-yr Bachelor’s degree in a computing or engineering field is preferred
Minimum of 5 years of experience in an IT related field
The compensation range for this position is competitive based on experience
(dependent on factors including but not limited to client requirements, experience, statutory considerations, and location).
*Note: Disclosure as required by the Equal Pay for Equal Work Act (CO), NYC Pay Transparency Law, and sb5761 (WA)
Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
For consideration, please forward your resume to
If you require assistance or an accommodation in the application or employment process, please contact us at
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at ww.synergishr.com.
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