About Infinite:
Infinite is a global leader in digital engineering and IT services, with over 20 years of experience driving digital transformation. We partner with leading Fortune 1000 companies to deliver innovative, scalable technology solutions that accelerate business outcomes.
With deep expertise in telecommunications, healthcare, banking, and finance, Infinite helps organizations optimize and modernize their technology landscapes to achieve long-term growth and efficiency.
Key Responsibilities
- PMO Transformation & Governance
- Lead PMO transformation initiatives and implement industry best practices across the account.
- Resource should have healthcare domain, Medicaid, Medicare, Claims systems
- Assess current PMO processes, operating models, governance structures, and delivery frameworks.
- Define the target-state PMO organization, processes, and governance model.
- Develop and execute a transformation roadmap with clear milestones, dependencies, and success metrics.
- Establish governance mechanisms that improve visibility, accountability, and execution.
- Change Management & Adoption
- Drive changes and adoption of new processes and tools.
- Develop change management strategies to ensure successful implementation of transformation initiatives.
- Influence stakeholders across all levels to embrace process improvements and operational changes.
- Monitor adoption metrics and proactively address resistance to change.
- Program & Account Leadership
- Partner with account leads, program leads, and clients to align PMO objectives with business goals.
- Provide strategic oversight across programs.
- Bring practical experience managing large-scale programs and transformation initiatives.
- Drive execution while maintaining focus on business outcomes and customer value.
- Stakeholder Management
- Resource should have 15+ Years of experience
- Strong relationships with client leads, account leads, delivery teams, and business stakeholders.
- Engage with stakeholders.
- Improve delivery performance, manage risks.
- Understand organizational dynamics.
- Process Improvement & Operational Excellence
- Analyze current-state processes and identify gaps, inefficiencies, and improvement opportunities.
- Implement continuous improvement practices.
- Metrics & Performance Management
- Establish a metrics-driven operating model.
- Define KPIs, SLAs, dashboards, and performance measurement frameworks.
- Drive data-based decision-making and accountability.
- Use metrics to identify trends, risks, optimization opportunities, and improvement areas.
- Risk, Issue & Escalation Management
- Proactively identify risks, dependencies, and blockers.
- Drive mitigation plans and ensure timely resolution of critical issues.
- Lead escalation management and facilitate decision-making across stakeholders.
- Ensure risks are translated into actionable plans rather than status reporting.
- Problem Solving & Execution Leadership
- Provide solutions and recommendations.
- Perform deep dives into delivery plans, execution challenges, and transformation opportunities.
- Leadership
- Demonstrate strong leadership, collaboration, and team-building skills.
strong Program Manager/ PMO resource who can effectively manage multiple workstreams in parallel, has excellent communication skills, and demonstrates strong ownership and drive as a key strength. Healthcare IT knowledge preferred (Payer/Provider).
- Excellent Communication Skills
The candidate should be able to:
- Communicate effectively with senior client leaders, directors, and executives.
- Lead difficult conversations involving risks, delays, dependencies, and escalations.
- Conduct governance meetings and steering committee discussions.
- Facilitate alignment across business, operations, IT, vendors, and PMO teams.
- Produce executive-ready written communications, meeting summaries, decision logs, and status reports.
- Confidently present project health, risks, and mitigation plans to leadership.
- Strong Hands-on Experience with SLT (Senior Leadership Team) Status Decks
- Developing weekly and monthly SLT status decks.
- Creating executive summaries highlighting:
- Accomplishments
- Risks
- Issues
- Dependencies
- Decisions required
- Budget and schedule health
- Using RAG (Red/Amber/Green) indicators appropriately.
- Consolidating information from multiple projects into a single leadership narrative.
- Converting detailed project information into concise executive messaging.
- Building visually appealing PowerPoint presentations suitable for VP, SVP, and executive review meetings.
A typical SLT deck may contain:
- Portfolio overview
- Milestone progress
- RAID summary
- Resource concerns
- Escalations requiring leadership support
- Upcoming critical milestones
- End-to-End Ownership Across Multiple Teams and Vendors
- Act as the single point of accountability.
- Coordinate across business teams, IT teams, QA, vendors, and operational groups.
- Track cross-team dependencies.
- Drive issue resolution without waiting for direction.
- Escalate blockers proactively.
- Ensure deliverables are completed on time.
- Challenge assumptions and push for decisions when needed.
The expectation is not simply to coordinate meetings but to actively drive outcomes.
A successful candidate will demonstrate:
- Strong follow-up discipline.
- Stakeholder management experience.
- Vendor governance experience.
- Ability to influence without direct authority.
- Ownership mentality rather than task management.
- Experience Leading Multiple Projects and Critical Deliverables
- Managing several concurrent initiatives.
- Handling competing priorities.
- Maintaining schedules across multiple workstreams.
- Leading large cross-functional teams.
- Managing executive escalations.
- Delivering business-critical milestones under aggressive timelines.
