- Location: REMOTE
- # of Positions: 1
- Eligibility: Open
- Client Name / Domain: DX
- Bill Rate: $?? per hour
- Employment Mode: Contract / Corp-to-Corp
- Contract Duration: 12+ mos. Contract
- Experience: 10+ years
- Skills: ServiceNow, ServiceNow AI Control Tower, Generative AI, ML, Business Operations, Innovation, Business Operation, NowAssist, Optimization, Wrokflow, Business Rules, SAFe, Sprint, ITSM, CSM, CSA, CAD
The Ask? Client is seeking a highly skilled ServiceNow Tech. Developer with hands-on experience implementing Now Assist and other AI-powered capabilities on the ServiceNow platform. In this role, she/he will serve as a strategic technical leader responsible for designing scalable, secure, and innovative ServiceNow solutions that leverage the latest AI capabilities to transform business operations.
Roles and Responsibilities:
- Lead the implementation and optimization of ServiceNow NowAssist AI capabilities, including generative AI workflows, virtual agents, intelligent automation, and predictive insights.
- Design, develop, and configure ServiceNow solutions to support federal program requirements
- Build and maintain custom applications, workflows, business rules, and UI policies
- Design, develop, and support ServiceNow portals and web-based user experiences, including Service Portal and/or UI Builder
- Collaborate with customer product owners to implement scalable, standards-based solutions
- Participate in Agile and SAFe ceremonies, including sprint planning, reviews, and retrospectives
- Perform code reviews and ensure adherence to development standards and best practices
- Support platform upgrades, patching, and performance tuning
- Troubleshoot and resolve ServiceNow defects and production issues
- Ensure configurations and customizations align with federal security and compliance requirements
- Contribute to technical documentation and knowledge sharing across the team
- Support and enhance CSM knowledge enablement through Knowledge Base integration, taxonomy improvements, and self-service experience optimizations
Skills and Experience:
- NowAssist / AI experience
- Strong experience with Service Portal, UI Builder, and user experience design
- Experience configuring ITSM and/or CSM modules
- Familiarity with ServiceNow data model and performance optimization
- Strong problem-solving, communication, and collaboration skills
- Experience supporting DevSecOps-aligned Agile teams
- ServiceNow CSA certification (must be current)
- ServiceNow CAD certification (must be current)
- ServiceNow Certified Implementation Specialist (CIS):
- CIS - IT Service Management (ITSM) or
- CIS - Customer Service Management (CSM) or
- CIS - Human Resources Service Delivery (HRSD)
- 2+ years as a ServiceNow Architect
- 6+ years of experience implementing ServiceNow solutions
Why Join Us?
At TechPeople / AscendWorksNow, we move beyond standard implementations. We are building the future of autonomous enterprise operations. You will have the autonomy to design cutting-edge solutions for global clients and work alongside a team with decades of industry-leading expertise.
RESPONDENTS [ please read carefully ]
U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. Any equivocation or misrepresentation will be reported to USCIS and BBB.
ABOUT US (Equal Opportunity Employer)
At TP USA we are proud to celebrate diversity of people for the benefit of our employees, our products, and the global community we all belong to. It is the policy of TP USA Inc., and its subsidiaries, to provide equal employment opportunities to all employees and applicants for employment. All employment practices such as recruitment, selection, promotions, and other terms and conditions of employment are administered in a manner designed to ensure that employees and applicants for employment or services are not subjected to discrimination on the basis of age, race, color, sex, sexual orientation, gender identity, national origin, ancestry, medical condition, disability, marital status, religious or political preferences or union affiliation.
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