Role Overview
The Global Salesforce Commercial Platforms IT team is a globally distributed organization delivering scalable Salesforce solutions across the Americas, EMEA, and APAC. We are seeking a Principal Salesforce Technical Architect to serve as the strategic technology leader for the enterprise Salesforce platform and emerging AI capabilities.
This role combines deep hands-on Salesforce expertise with enterprise architecture leadership and business consulting. You will partner with Commercial and IT leadership to define scalable target architectures, guide development teams, and drive the adoption of next-generation Salesforce technologies (Health Cloud, Experience Cloud, Agentforce, Data Cloud, and AI automation) across business units, including Neuromodulation and Pelvic Health.
Key Responsibilities
A Day in the Life
Required Knowledge & Experience
Education: Bachelor s degree in Computer Science, Information Technology, Engineering, or a related field.
Experience: 12+ years of overall IT experience with 10+ years of hands-on Salesforce development and architecture experience.
Technical Expertise:
Proven experience leading enterprise Salesforce implementations from architecture through delivery.
Strong knowledge of Salesforce data models, security architecture, scalability, and performance optimization.
Hands-on experience integrating Salesforce with enterprise applications via REST, SOAP, Platform Events, WebMethods, and middleware.
Proficiency with Git/Bitbucket, CI/CD pipelines, DevOps, and deployment tools such as Copado.
Methodology & Soft Skills:
Experience working in Agile/Scrum delivery environments.
Strong debugging, analytical, and problem-solving skills.
Excellent communication, stakeholder management, and executive presentation skills.
Proven ability to collaborate with globally distributed cross-functional teams.
Nice to Haves
Certifications: Salesforce Certified Application/System Architect, Experience Cloud Consultant, Sales/Service Cloud Consultant, or Health Cloud Accredited Professional.
Scale & Domain: Experience architecting enterprise-scale Experience Cloud solutions supporting thousands of external users (customer, partner, patient engagement portals).
Industry Background: Experience in healthcare or regulated industries with strict compliance and secure external access requirements.
Business Programs: Experience with Sales Enablement or large-scale CRM transformation programs within global enterprise environments.
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