Remote
•
Today
Key Responsibilities: Lead end-to-end Salesforce solution design with focus on Service Cloud capabilities including case management, knowledge base, SLAs, and service processes.Architect and design integration between Salesforce and Omnichannel platforms to enable seamless customer engagement across multiple touchpoints (voice, chat, email, social, etc.).Define and implement integration strategies with Genesys Contact Center, leveraging Salesforce CTI, APIs, and event-driven frameworks for real-
Easy Apply
Contract
$65 - $70



















