Salesforce
Salesforce

Salesforce Communications Cloud Lead / Solution Architect

Remote • Posted 44 minutes ago • Updated 44 minutes ago
Full Time
Remote
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Salesforce.com
  • Application Development
  • Cloud Architecture
  • Pricing
  • Retail
  • Business-to-business
  • Quoting
  • Orchestration
  • Provisioning
  • TMF
  • Middleware
  • IT Management
  • Offshoring
  • Agile
  • Code Review
  • Root Cause Analysis
  • Cloud Computing
  • Vlocity
  • EPC
  • Order Management
  • Telecommunications
  • Wholesale
  • Broadband
  • Optical Fiber
  • Business Support Systems
  • Billing
  • Operations Support Systems
  • Production Support
  • Managed Services
  • Customer Facing
  • Leadership
  • Stakeholder Management

Summary

Salesforce Communications Cloud Lead / Solution Architect

Location: Onshore

Overview
Senior Communications Cloud architect to lead a customer-facing telecom engagement and take over application development and maintenance from an incumbent vendor.

Key Responsibilities
  • Lead Communications Cloud architecture and delivery across catalog, CPQ, order management, and fulfilment
  • Own Enterprise Product Catalog (EPC) design, offers, bundles, rules and pricing.
  • Architect Industries CPQ for B2C and B2B quoting, including performance at scale.
  • Design Industries Order Management: decomposition, orchestration, MACD and fallout handling.
  • Drive integrations with provisioning, activation, and billing (TMF Open APIs, middleware).
  • Act as the primary customer-facing technical lead and trusted advisor.
  • Lead onshore/offshore Agile teams and stay hands-on in design and code review.
  • Own managed services: incidents, releases, SLAs, RCA, and backlog.
  • Lead the vendor transition: org health assessment, KT, shadowing, and reverse shadowing.

Qualifications
  • 10+ years in IT delivery, including 5+ years hands-on in Communications Cloud / Vlocity.
  • Deep expertise in EPC, Industries CPQ, Industries Order Management.
  • Proven experience in Telecom Commercial/wholesale, broadband, fiber industry (mandatory).
  • Strong BSS/OSS understanding and experience integrating with billing and OSS platforms.
  • Experience leading production support and managed services.
  • Proven customer-facing leadership and stakeholder management.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: RTL155990
  • Position Id: 3e463c44f09c667b083b39553e8d7d2c
  • Posted 44 minutes ago
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