What We Need CORPAY is currently looking to hire a Senior Instructional Designer within our Learning Design division. This position falls under our Sales Operations line of business and is located in the Atlanta, GA area. In this role, you are the Chief Architect of our sales learning factory. You won't just contribute to assessments; you will own the end-to-end building of the tools our sellers use to win. This is a high-visibility, 'hands-on-keys' role where you translate complex business strategies into high-impact, tactical training assets for our global revenue teams. You will report directly to Director of Learning Design, US Revenue Enablement and regularly collaborate with the team and other departments.
How We Work As a Senior Instructional Designer, you will be expected to work in a hybrid environment. CORPAY will set you up for success by providing:
- Assigned workspace in the Atlanta, GA office.
- Company-issued equipment + remote access
Role Responsibilities The responsibilities of the role will include:
Instructional Design & Development
- Contribute to the needs assessment and owns design, development, and delivery of training materials and performance support resources.
- Diagnose performance gaps and rapidly prototype custom learning solutions that solve real-world sales friction.
- Build and deploy a blended portfolio of in-person, virtual, eLearning, video, job aids, and other web-based training solutions.
- Architect scenario-based simulations and gamified challenges that force sellers to practice the move before they get in front of a customer.
- Produce comprehensive instructional documentation including training plans, high-level and detailed design documents, scripts, and storyboards.
Collaboration & Consultation
- Consult and collaborate with Enablement Strategy + Execution Managers to assess training needs and create meaningful, scalable learning solutions.
- Partner with Subject Matter Experts (SMEs) to gather content, ensure accuracy, and manage expectations throughout the design process.
- Extract and translate technical jargon from product SMEs into high-energy, value-based seller-speak that actually lands in the sales teams.
- Coordinate with internal learning teams to deliver train-the-trainer programs and supporting resources.
- Partner with Enablement partners to develop assessment strategies and measure program effectiveness.
Content Maintenance & Quality
- Help maintain learning assets to ensure content remains accurate, relevant, and aligned with current processes.
- Update, refine, and curate existing course materials to improve clarity and effectiveness.
Qualifications & Skills
- Bachelor's degree in Instructional Design, Educational Technology, Web Design, or related field preferred.
- CPLP, ATD, or other relevant professional certification is a plus.
- 5+ years of experience as an Instructional Designer.
- A power-user portfolio demonstrating your ability to build complex variables in Storyline, sleek UI/UX in Rise, and professional-grade video in Camtasia/Adobe.
- Expertise in instructional design, adult learning theory, and educational development.
- Extensive experience applying methodologies such as ADDIE and/or SAM.
- Proven ability to design learning programs from needs analysis through implementation and evaluation.
- Experience developing scenario-based, experiential, and practice-based learning.
Areas of Expertise
- Design and deploy AI Sales Agents and Copilots that support guided selling, next-best-action recommendations, and intelligent buyer engagement.
- Build and maintain structured AI-ready knowledge bases containing product information, buyer personas, competitive positioning, objection handling, and sales enablement content.
- Develop conversation flows and dialogue scripts for AI-driven sales interactions, including branching logic for discovery, qualification, objection handling, and closing scenarios.
- Create and optimize prompt libraries and system instructions to ensure consistent AI performance, brand tone alignment, compliance guardrails, and reusable conversational frameworks.
- Embed sales playbooks into AI workflows, enabling dynamic talk tracks, personalized email generation, real-time call guidance, and contextual sales recommendations.
- Design and facilitate AI-powered roleplay simulations that allow sales teams to practice against simulated buyer personas and real-world selling scenarios.
- Implement AI call coaching and feedback systems that provide automated scoring, conversational insights, performance analysis, and actionable recommendations for sales improvement.
- Collaborate cross-functionally with sales, enablement, marketing, and technical teams to continuously improve AI-assisted selling experiences and operational efficiency.
Core Skills
- Strong consulting and facilitation capabilities.
- Ability to extract and synthesize content from SMEs.
- Advanced writing, editing, and presentation skills.
- Strong project management and organizational skills; able to manage multiple deadlines.
- Knowledge of modern learning strategies, delivery methods, and blended learning approaches.
- Ability to work collaboratively within a team environment.
Technical Skills
-
- Brainshark
- Articulate 360 (Storyline, Rise)
- Adobe Captivate
- Camtasia
- Adobe Creative Cloud
- Audacity
- Proficiency with Learning Management Systems (LMS).
- Graphic and web design experience preferred.
Industry Knowledge
- Working knowledge of financial services and call center environments are preferred.
Benefits & Perks
- Medical, Dental & Vision benefits available the 1st month after hire
- Automatic enrollment into our 401k plan (subject to eligibility requirements)
- Virtual fitness classes offered company-wide
- Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time
- Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
- Philanthropic support with both local and national organizations
- Fun culture with company-wide contests and prizes
About Corpay Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.
As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.
Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.
Learn more about Corpay:
Transparency & Compliance Equal Opportunity Employer Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.
Use of Artificial Intelligence in Hiring Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.
Candidate Privacy Notice For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice:
Pay Philosophy Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.
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