![]()
Job Title: Business Analyst (IT): III (Senior)
Location: Remote
Duration: Contract - 9 months
Pay Range: $60/hr $66/hr (W2)
Job ID: 410870
About BCforward
BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
Job Description
We are seeking a Senior Business Analyst, Customer Identity and Application Security to join our dynamic team. The ideal candidate will have strong experience in customer identity and access management, requirements analysis, Agile delivery, and data analysis with SQL and a proven ability to translate business needs into actionable user stories and support high-quality solution delivery across the product lifecycle.
Responsibilities:
- Analyze business objectives and user needs to elicit, document, and validate business and functional requirements.
- Translate business needs into detailed user stories with acceptance criteria, data mappings, and test scenarios.
- Create and share business process flows and system data flows with product teams and stakeholders.
- Pull, interpret, and summarize data to inform requirements and strategic decisions and to assess impacts on users and processes.
- Assist QA and Development by reproducing defects, performing initial root-cause analysis, and documenting findings.
- Support user acceptance testing and coordinate successful validation with internal users.
- Create, coordinate, and implement IT Change records within the ITSM change management platform.
- Maintain knowledge of interfacing applications and their relationships for analysis, troubleshooting, and impact assessments.
- Triage incidents and support requests, assess business impact, determine potential causes, and facilitate resolution.
- Provide production support to ensure systems align with Client policies and standards.
- Support additional systems within the CIAS scope as needed.
- Build and apply knowledge of data privacy requirements, including the Client cookie lifecycle and related processes.
- Ensure adherence to Client IT methodology, security standards, and established best practices.
- Collaborate with business analysts, technical teams, management, and cross-functional partners.
- Promote a strong safety culture by following all safety policies, procedures, and regulations.
- Demonstrate a positive, collaborative attitude with a focus on high-quality outcomes.
- Explore applications of AI tooling to improve automation and efficiency in support processes.
Required Skills & Qualifications:
- Excellent verbal and written communication skills.
- Strong collaboration skills within product and interfacing teams.
- Experience partnering with developers and quality engineers in Agile/Scrum environments.
- Proactive approach to driving solutions and delivering outcomes with the product team.
- Requirements elicitation experience across the full lifecycle.
- Incident, Change, and Request Management experience.
- Strong SQL skills, including complex queries for use-case data analysis.
- Data analysis and data mapping experience.
- 5+ years as a business systems analyst, including scoping, detailed requirements, diagrams, and procedure creation to solve complex issues.
Preferred Skills:
- Experience with Customer Identity and Access Management solutions such as Okta.
- Experience with cookie management software such as OneTrust.
- Familiarity with tools including ServiceNow (ITIL), Octopus, Terraform, SQL Server Management Studio, and Visual Studio Code or similar editors.
- Experience with product delivery models, OKRs, and customer value focus.
Why BCforward?
At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:
- Competitive compensation and benefits.
- Opportunities for growth with global clients.
- A supportive, inclusive culture that values innovation and people.
- Exposure to cutting-edge technologies and projects.
About Our Commitment
BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Interested? Apply Now!
If this sounds like the right opportunity for you, please apply with your most recent resume.
