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Senior SME with oracle C2M

Next Gen IT Inc

Remote • Today

Easy Apply

Full-time

100

Senior Oracle Security SME

Canopy One Solutions Inc

Hybrid in Washington, District of Columbia • 3d ago

Easy Apply

Full-time, Third Party

Depends on Experience

Sr Oracle Cloud HCM Analyst (3)

Ledgent Technology

Irvine, California • Today

Easy Apply

Full-time

$120000 - $147000 per annum

Sr Oracle Cloud HCM Analyst

Ledgent Technology

San Dimas, California • Today

Easy Apply

Full-time

$120000 - $137000 per annum

Senior DevOps Programmer

Russell, Tobin & Associates

Hybrid in Downey, California • 25d ago

Easy Apply

Third Party, Contract

$50 - $55.81

Sr. Business Analyst - Medical Devices

NexInfo Solutions, Inc.

Remote • 10d ago

Easy Apply

Contract

$80 - $90

Senior Oracle PL/SQL Developer - Hybrid - In Person Interview

MSYS Inc.

Hybrid in Lansing, Michigan • 2d ago

Easy Apply

Contract

Depends on Experience

Sr. Oracle Cloud Procurement & Manufacturing Functional

SolutionIT, Inc.

Remote or San Diego, California • Today

Easy Apply

Third Party, Contract

On-Site Senior SQL DBA (Power BI/PL-SQL/T-SQL/Azure)

Global Information Services

Ocoee, Florida • 7d ago

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Third Party, Contract

60 - 66

Senior Databricks Engineer

Randstad Digital

Charlotte, North Carolina • Today

Contract

USD56 - USD66

Senior Databricks Engineer

BCforward

Charlotte, North Carolina • Today

Easy Apply

Contract

$70.00 - $70.23 per hour

Sr. Analyst - II

Maxonic, Inc.

Foster City, California • Yesterday

Easy Apply

Contract

Depends on Experience

Sr. Project Manager - MS Enterprise Applications and AI - Hybrid NYC

Randstad Digital

New York, New York • Today

Contract

USD65 - USD70

Senior TIBCO Spotfire Administrator

Galaxy i Technologies, Inc.

Stamford, Connecticut • 3d ago

Third Party, Contract

Depends on Experience

Sr. Analyst - II

Maxonic, Inc.

Foster City, California • Yesterday

Easy Apply

Contract

Depends on Experience

Software Engineer: III (Senior)

Randstad Digital

Remote or Madison, New Jersey • Today

Contract

USD70 - USD79

(Sr) Staff SOC Architect - AI Accelerators (Multiple Locations)

Qualcomm Technologies

San Diego, California • Today

Full-time

USD 145,600.00 - 218,400.00 per year

Senior Data Architecture

Randstad Digital

Charlotte, North Carolina • Today

Contract

USD56 - USD66

Senior Oracle EBS Technical/Functional Analyst – R12.2

Tryfacta

Los Angeles, California • 6d ago

Easy Apply

Contract, Third Party

$63 - $71

Senior Data Architect Data & Analytics

Purview Services

Hybrid in New York, New York • Today

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Full-time

Depends on Experience

Senior Full Stack Java Developer - Angular & Oracle

BCforward

Charlotte, North Carolina • Today

Easy Apply

Contract

$68.00 - $68.25 per hour

Senior Software Developers

Randstad Digital Manual LLC

Woburn, Massachusetts • 21d ago

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Full-time

$186,161 - $186,200

Senior Software Developers

Randstad Digital Manual LLC

Woburn, Massachusetts • 21d ago

Easy Apply

Full-time

$186,161 - $186,200

Senior Python/Django Developer

NetVision Resources Inc

Bethesda, Maryland • Today

Easy Apply

Full-time, Third Party, Contract

Sr. Client Partner

Object Technology Solutions, Inc.

Remote • 7d ago

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Full-time

Depends on Experience

Sr. Ruby on Rails Developer

RyanBPM

Remote • Today

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Contract, Third Party

$55 - $60

Sr .NET / Angular Full-Stack Developer

Randstad Digital

Charlotte, North Carolina • Today

Contract

USD52 - USD62

Senior Oracle Cloud Fusion Functional Consultant

Mitchell Martin, Inc.

Hybrid in Plano, Texas • 8d ago

Easy Apply

Contract, Third Party

$1 - $1

Sr. Oracle Cloud Manufacturing Functional Consultant

SolutionIT, Inc.

San Diego, California • Today

Easy Apply

Contract, Third Party

Senior Oracle Cloud EPM

SolutionIT, Inc.

Remote • Today

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Third Party, Contract

Job Details

Skills

Customer Care and Billing
Change Management
Oracle
PASS
Organizational Change Management
Training Management
C2M
Billing

Summary

Title: Subject Matter Expert – Senior woth oracle C2M
Work Arrangement: Remote
Exp: 15+yrs

Interview Process: Microsoft Teams

This is a senior-level SME supporting cleint Customer Service Department through its C2M upgrade from version 2.6 to 2.9. The biggest focus areas are Oracle Utilities/C2M experience, change management, training, business process transformation, UAT, and documentation.

IMPORTANT / MUST-HAVES

12+ years of relevant industry experience in a utility environment
Strong Oracle Utilities implementation/upgrade experience
Hands-on experience with C2M and/or CC&B
Change Management + Training Management experience
Experience supporting large system implementations/upgrades
Ability to lead UAT, training, business process changes, and post-go-live support
Strong documentation experience: SOPs, user guides, training materials, quick-reference guides, etc.
Bachelor’s degree in Business, Communications, IT, or related field
Must be able to pass WSSC background requirements
Interviews will be conducted via Microsoft Teams

PROJECT OVERVIEW

WSSC’s Customer Service Department is upgrading its Customer-to-Meter (C2M) billing platform from version 2.6 to version 2.9.

The Senior SME will serve as a lead for the Customer Service organization throughout the implementation and upgrade, supporting technologies including:

Oracle Customer-to-Meter (C2M)
Customer Care & Billing (CC&B)
Utility Billing / CSIS/CC&B
Customer-facing portal integrated with C2M

This person will work across Customer Service and IT with project managers, developers, SMEs, and end users. The consultant will help assess how system changes impact existing business processes, lead organizational change and training activities, develop documentation, support UAT, and help drive user adoption through and after go-live.

KEY RESPONSIBILITIES

Lead the Customer Service side of technology implementations and upgrades related to C2M, CC&B, and utility billing systems.
Develop and execute change-management and training strategies throughout the project.
Perform early-stage impact assessments to identify business process changes and stakeholder impacts.
Develop communications supporting organizational alignment and system adoption.
Design and deliver role-based training programs.
Develop comprehensive training plans covering:

Training requirements
Resources
Scheduling
End-user training strategy

Lead train-the-trainer sessions and support trainers delivering instruction across the organization.
Design and facilitate end-user training.
Design and facilitate User Acceptance Testing (UAT).
Create and update business processes supporting the upgraded environment.
Provide post-launch/go-live support.
Continue supporting training for subsequent system updates and releases.
Support deployment of a customer-facing portal integrated with C2M for:

Account information
Bill viewing
Usage monitoring
Payment functionality

Identify performance and knowledge gaps and develop targeted learning solutions.
Evaluate training outcomes and make improvements as needed.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91134724
Position Id: 9123743
Posted 4 hours ago

Fitment

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Contact the job poster

Hari Krishnan

Recruiter @ Next Gen IT Inc

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IEM is looking for aFull Time Solutions Architectto join our Critical Infrastructure team. The Solutions Architectwillworkclosely with IT Leadership andotherbusiness unitsto align technology withbusinessrequirements.This position will support the AMI Projectand play a key role in the AMI solution(s) requirements as part of the overall project. This position willcollaborate withthe ITdepartmentinsupporting a variety of solutions to ensure coordination withtheAMIproject,design and integrate appli

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Sr. ISU Billing Consultant

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Description: The successful candidate will have at least 8 years' experience in the SAP Billing for Utilities. The ability to demonstrate a depth of understanding and skills in configuration is essential Hands-on experience with SAP Utility billing processes. Perform SAP ISU Billing Rates Configuration Author Functional Specifications for Billing Reports, Interfaces, Conversions, Enhancements, Forms, and Workflows Perform Functional Unit Testing of Billing Reports, Interfaces, Conversions, En

Contract

USD70.0/HOURLY - USD80.0/HOURLY

Job Details

Skills

Customer Care and Billing
Change Management
Oracle
PASS
Organizational Change Management
Training Management
C2M
Billing

Summary

Title: Subject Matter Expert – Senior woth oracle C2M
Work Arrangement: Remote
Exp: 15+yrs

Interview Process: Microsoft Teams

IMPORTANT / MUST-HAVES

12+ years of relevant industry experience in a utility environment
Strong Oracle Utilities implementation/upgrade experience
Hands-on experience with C2M and/or CC&B
Change Management + Training Management experience
Experience supporting large system implementations/upgrades
Ability to lead UAT, training, business process changes, and post-go-live support
Strong documentation experience: SOPs, user guides, training materials, quick-reference guides, etc.
Bachelor’s degree in Business, Communications, IT, or related field
Must be able to pass WSSC background requirements
Interviews will be conducted via Microsoft Teams

PROJECT OVERVIEW

WSSC’s Customer Service Department is upgrading its Customer-to-Meter (C2M) billing platform from version 2.6 to version 2.9.

The Senior SME will serve as a lead for the Customer Service organization throughout the implementation and upgrade, supporting technologies including:

Oracle Customer-to-Meter (C2M)
Customer Care & Billing (CC&B)
Utility Billing / CSIS/CC&B
Customer-facing portal integrated with C2M

KEY RESPONSIBILITIES

Lead the Customer Service side of technology implementations and upgrades related to C2M, CC&B, and utility billing systems.
Develop and execute change-management and training strategies throughout the project.
Perform early-stage impact assessments to identify business process changes and stakeholder impacts.
Develop communications supporting organizational alignment and system adoption.
Design and deliver role-based training programs.
Develop comprehensive training plans covering:

Training requirements
Resources
Scheduling
End-user training strategy

Lead train-the-trainer sessions and support trainers delivering instruction across the organization.
Design and facilitate end-user training.
Design and facilitate User Acceptance Testing (UAT).
Create and update business processes supporting the upgraded environment.
Provide post-launch/go-live support.
Continue supporting training for subsequent system updates and releases.
Support deployment of a customer-facing portal integrated with C2M for:

Account information
Bill viewing
Usage monitoring
Payment functionality

Identify performance and knowledge gaps and develop targeted learning solutions.
Evaluate training outcomes and make improvements as needed.

Dice Id: 91134724
Position Id: 9123743
Posted 4 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Contact the job poster

Hari Krishnan

Recruiter @ Next Gen IT Inc

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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