Senior Sales Business Operations Analyst

Job Title: Senior Sales Business Operations Analyst / Enterprise Services Specialist

Location : Remote

Job Summary

We are seeking an experienced Business Operations professional with strong expertise in enterprise services, Quote-to-Cash (Q2C), contract administration, RFP/RFQ management, reverse logistics, and customer operations. The ideal candidate will have a proven ability to manage complex enterprise accounts, improve operational processes, support revenue growth, and collaborate with sales, finance, supply chain, service delivery, and global operations teams.

This role will be responsible for managing end-to-end business operations activities, including enterprise quoting, pricing governance, contract lifecycle management, customer agreements, reverse-logistics programs, invoicing support, and performance reporting.

Key Responsibilities

Manage end-to-end Quote-to-Cash (Q2C) processes for enterprise customers, ensuring accuracy, compliance, and timely execution.

Lead and coordinate RFP/RFQ responses, including pricing, Statements of Work (SOWs), commercial terms, and proposal development.

Manage enterprise contract administration, renewals, amendments, and customer agreements in collaboration with sales, legal, finance, and service teams.

Develop and maintain pricing methodologies and ensure adherence to pricing governance and commercial policies.

Support enterprise customers through complex quoting requirements and provide solutions that align customer needs with available service offerings.

Lead reverse logistics and asset-return programs, including customer engagement, asset recertification, return tracking, and compliance initiatives.

Monitor contractual asset-return requirements and identify opportunities to reduce financial exposure and improve asset recovery.

Coordinate high-volume operational requests involving invoicing, product/service returns, customer accounts, and service expansion.

Develop and track KPIs, operational metrics, revenue performance, forecasts, and customer adoption trends.

Partner with global and cross-functional teams to standardize processes and improve operational efficiency.

Build strong relationships with senior customer stakeholders to support bid acceptance, funding approvals, renewals, and expanded service adoption.

Support system and workflow enhancements, including user acceptance testing (UAT) and implementation of new business processes.

Identify process gaps and implement improvements that increase operational accuracy, revenue realization, customer satisfaction, and compliance.

Support organizational transitions, acquisitions, and system transformations while maintaining business continuity.

Required Qualifications

8+ years of experience in business operations, enterprise services, commercial operations, or related functions.

Strong experience with RFP/RFQ management, enterprise quoting, pricing, and contract administration.

Hands-on experience with Quote-to-Cash and contract lifecycle processes.

Experience supporting large enterprise or Fortune 500 customers.

Strong understanding of reverse logistics, asset management, or supply-chain operations.

Experience working with cross-functional and global teams.

Strong analytical, problem-solving, and communication skills.

Demonstrated ability to manage high-volume operational activities while maintaining accuracy.

Experience with ERP/CRM systems and business applications such as Oracle EBS, ERP/SCM, CX, Cloud Fusion, Siebel, SAP, or similar platforms.

Preferred Qualifications

Experience in technology, enterprise hardware/services, or IT services organizations.

Experience managing multi-year customer programs and service contracts.

Experience with reverse logistics and contractual asset recovery.

Experience supporting complex multi-vendor enterprise engagements.

Experience with process transformation, system implementations, and organizational integrations.

Key Performance Areas

Revenue growth and revenue recovery

Quote and RFP/RFQ accuracy

Contract compliance

Asset-return compliance

Customer retention and satisfaction

Operational efficiency

SLA adherence

Invoice accuracy and collections support

KPI reporting and forecasting

Process standardization and transformation