Meet the team:
Our client is a multi-disciplinary team of user experience designers, industrial designers, visual designers, user researchers, and instructional designers. Their passion for the products comes from our passion for the people (including team members) who use our products each day to take control of their health. This role reports to a Senior Manager of UX Design as a member of the Global Product Design team. Passionate about quality, usability, and simplicity. Build delightful and accessible products that display data and insights across multiple platforms. Follow the principles of user-centric design thinking to make data meaningful and actionable for users.
With this role, you’ll be part of the team focused on platform, internal tools, and product support for the entire product portfolio. You’ll design experiences that help patients, caregivers, and healthcare providers access the client ecosystem successfully, navigate it easily, and find support effortlessly. You’ll work with a variety of stakeholders including Product Management, Engineering, Regulatory, Quality, Medical Affairs, User Research, and Human Factors from design concept to approvals and delivery.
Where you come in:
- You will help shape what’s next by partnering with product managers, fellow designers, and engineers to define both the long-term strategy and the short-term tactics for our products and services.
- You will be a voice for design by helping us drive the vision for the look, feel, and interactions in client products, and communicate that vision to the rest of the company.
- You will push forward new design ideas proactively and take ownership of tasks that impact the entire product portfolio of client apps and internal tools.
- You will be a champion for the user by immersing yourself in patient, caregiver, and healthcare provider experiences and help tell the varied and diverse stories of these users as you work to improve their experiences with client products. Likewise, you’ll be a champion for your colleagues as you work to improve their experiences with internal tools.
- You will positively influence our design culture by building up our teams, departments, and company through words and actions.
- You will welcome feedback and respectful disagreement.
- You’ll lead presentations to cross-functional teams and management.
- Communicate the problem, the opportunity, and the design recommendations.
- Be a design diplomat. Be welcoming of feedback and navigate respectful disagreement.
- Seek to inform and influence the audience.
- Be willing to compromise to find a mutually agreeable solution.
- You enjoy communicating about design and can talk about complex design ideas and processes in a way that’s accessible to diverse audiences.
- The ability to discuss tradeoffs between design options and articulate design decisions is a critical skill for our team.
- Every member of our team acts as an ambassador, mentor, and educator for our craft across clients.
- You can take abstract ideas and concepts and transform them into tangible, delightful experiences for our users.
- A great fit for this role is a designer who may not know everything there is to know about the experience of managing diabetes, but through research and curiosity can form metaphors for the tasks managing diabetes involves that resonate with users, visually and conceptually. Your job is to take usually complex information, workflows, and concepts and transform them into delightful experiences that resonate with users.
- You have advanced knowledge and experience designing for both web and native mobile apps.
- We’d love for the person in this role to understand the challenges of building products that need to serve responsive web, iOS, and Android platforms while speaking one holistic design language.
- Your job is to work with design systems, Material Design, and iOS Human Interface Guidelines to craft consistent, high-quality experiences across our products.
- You value clear, open communication.
- We see clear, thoughtful, and regular communication (including a willingness to give and receive feedback) as a fundamental skill, not just a nice to have and we hope you do too.
- You’ll help foster a culture of support, continuous improvement, and design excellence within the team and all those who partner with us.
- Be positive and solutions oriented. Build up our teams, departments, and company through words and actions. Learn from existing members of the team and mentor your colleagues.
Portfolio: Strong portfolio demonstrating UX design expertise, product strategy, accessibility, and successful customer acquisition outcomes.
Work related years of experience: 4 – 6 years experience (GCF Requirement: Bachelor’s degree and a minimum of 5 – 8 years of related experience)
Education Requirements: Experience with regulated medical device software, prescription digital health products, Human Factors/usability engineering, WCAG accessibility guidelines, and healthcare onboarding is strongly preferred
Key Focus: Customer acquisition and product strategy
Design Skills:
- Web interfaces
- mobile web
- native iOS/Android applications
Accessibility: Strong knowledge of WCAG standards
Required Skill:
- 6+ years of UX or product design experience, with demonstrated strength designing patient- and provider-facing experiences in healthcare, diabetes care, or other regulated product environments
- You must have a portfolio that demonstrates a strong end-to-end UX design process, including clinical problem framing, workflow mapping, data visualization, interaction design, usability testing, and design rationale. Include your online portfolio link or PDF in your application, including any required passwords.
- You must have experience designing responsive web experiences, mobile app experiences, and familiarity with iOS, Android, accessibility, and platform design patterns.
- Experience designing companion experiences for sensors, wearables, connected devices, or data-rich health products is strongly preferred.
- Excellent stakeholder collaboration and presentation skills
- Ability to present UX designs and product solutions to senior-level executives
Preferred Skills
- Prior experience as a Senior or Lead UX Designer delivering complex digital health, medical device, or clinical software products
- Bachelor’s degree in Human Computer Interaction (HCI), Interaction Design, Product Design, Industrial Design, Cognitive Science, Human Factors, or another related field.
- You must be proficient with modern design, prototyping, and collaboration tools, including Figma.
- Familiarity with design systems and AI-enabled design workflows is a plus.
Industry Experience: Healthcare, medical devices, or regulated industries preferred
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