5. Senior ServiceNow Engagement Manager
Experience: 8+ years
Key Focus: Large ServiceNow engagements, project governance, delivery, and financial management.
Mandatory Requirements
8+ years of professional services / engagement management experience.
Strong experience managing large and complex ServiceNow engagements.
Experience managing project scope, schedule, risks, changes, resources, reporting, and financials.
Experience working with ServiceNow customers, partners, and Sales teams.
Strong project governance and delivery management experience.
Experience mentoring Engagement Managers and delivery teams.
Strong problem-solving and escalation management skills.
Experience with ServiceNow Now Create methodology is highly desirable.
ServiceNow certification in aligned workflow.
Ability to travel up to 50%.
Experience using AI tools to improve workflows and decision-making.
Mandatory Skills: Project Financial Management, Project Governance, Project Planning.
6. ServiceNow Engagement Manager
Experience: 5+ years
Key Focus: Project/workstream management, delivery, governance, and customer engagement.
Mandatory Requirements
5+ years of professional services / project or engagement management experience.
Experience managing ServiceNow projects or workstreams.
Experience managing scope, schedule, risks, changes, resources, reporting, and financials.
Strong customer and stakeholder management skills.
Experience working with ServiceNow partners and delivery teams.
Ability to manage projects independently.
Strong problem-solving and issue-resolution skills.
Experience with ServiceNow Now Create methodology.
ServiceNow certification in aligned workflow.
Ability to travel up to 50%.
Experience using AI tools to improve workflows and decision-making.
Mandatory Skills: Project Financial Management, Project Governance, Project Planning.
7. ServiceNow GRC/IRM Business Process Consultant
Experience: 8+ years
Key Focus: ServiceNow GRC/IRM functional consulting and business process design.
Mandatory Requirements
8+ years of professional services / ServiceNow experience.
Strong hands-on ServiceNow GRC/IRM experience.
Ability to translate business requirements into ServiceNow configurations and user stories.
Experience designing GRC/IRM workflows and processes.
Experience with Agile user stories, acceptance criteria, testing, and knowledge transfer.
Strong customer workshop and consulting experience.
Ability to work independently and solve complex problems.
Experience mentoring junior consultants.
ServiceNow certification in relevant workflow.
Understanding of AI and ability to apply AI to business processes.
Mandatory Skill: ServiceNow GRC/IRM.
8. Senior ServiceNow Customer Service Manager
Experience: 12+ years
Key Focus: Customer outcomes, ServiceNow adoption, customer relationships, and issue resolution.
Mandatory Requirements
Minimum 7+ years of relevant professional experience.
Strong enterprise customer management experience.
Experience managing multiple customers and priorities.
Strong ServiceNow product/platform knowledge.
Experience driving ServiceNow adoption and customer value.
Strong stakeholder and relationship management skills.
Ability to manage escalations and complex customer issues.
Strong analytical and problem-solving skills.
ServiceNow certifications/accreditations are preferred.
Ability to work independently and collaboratively.
Experience using AI tools to improve workflows and generate insights.
Mandatory Skills: Agile Value-Driven Delivery, Sales Strategies, Schedule Management, Scope & Change Management, Stakeholder Management.
9. ServiceNow Legal Business Process Consultant
Experience: 8+ years
Key Focus: ServiceNow Legal/Contract Management, customer advisory, product adoption, and training.
Mandatory Requirements
8+ years in a customer-facing role such as Solution Architect, Technical/Process Consultant, or Customer Success Manager.
At least 2 years of ServiceNow technical experience.
Strong ServiceNow Legal / Contract Management experience.
Experience working with Legal or Contract Management processes/technology.
Experience implementing ServiceNow Legal / Contract Operations is highly preferred.
Strong customer-facing and executive stakeholder management experience.
Experience with Playbooks, Process Automation Designer, and Integration Hub is preferred.
Strong communication, presentation, training, and content-development skills.
Experience driving customer adoption and business value.
Ability to conduct architecture reviews and customer capability reviews.
Mandatory Skill: ServiceNow Legal.
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