Remote Role
Primary Duties & Responsibilities:
1. ServiceNow Development & HRSD Implementation (65%)
• Develop and maintain applications, workflows, forms, and integrations using the ServiceNow platform, with a focus on HRSD features such as Case Management, Lifecycle Events, and Employee Center.
• Collaborate with HRIS developers, Business Systems Analysts, and other HR stakeholders to understand service needs and translate them into technical solutions.
• Develop scalable, reusable configurations in alignment with established ServiceNow architecture, development standards, and HR data privacy requirements.
• Participate in solution design and technical reviews with the other HRIS developers, architects, and other platform stakeholders.
2. HR Process Optimization (20%)
• Provide technical input to HRIS and HR functional teams on ServiceNow capabilities and implementation options[JM2.1].
• Partner with Business Systems Analysts and HR stakeholders to identify opportunities to improve and automate HR processes.
• Stay current on ServiceNow HRSD capabilities and contribute technical input to ServiceNow roadmap and solution planning.
3. Platform Support, Documentation, and Enablement (15%)
• Provide Tier 2 support for HRSD-related requests and troubleshoot user-reported issues.
• Maintain appropriate technical documentation for solutions, configurations, integrations, and development decisions.
• Participate in peer reviews, testing, release activities, and technical quality assurance to ensure solutions are maintainable, secure, and consistent with established platform standards.
• Help build internal capability through knowledge sharing and technical guidance for HR team members on platform use and potential.
• Partner with IT to explore new ServiceNow functionality and ensure solutions align with platform governance and enterprise standards.
4. Collaboration:
The developer will work closely with:
• HRIS Team – Project Managers, Business/Systems Analysts, Software Developers, System Administrators
• HR functional teams (Benefits, Talent, Employee Relations, etc.)
• IT Enterprise Service Management (ESM) team for platform alignment
• External vendors and ServiceNow support as needed
Required Qualifications:
• Bachelor’s degree in Computer Science, Information Systems, or related field — or equivalent experience
• 5+ years of experience in ServiceNow development across modules such as ITSM, CSM, or custom applications
• Ability to translate business requirements into technical solutions
• Solid understanding of ServiceNow architecture and common development components (e.g., Flow Designer, Script Includes, Business Rules, ACLs)
• Ability to work effectively within established technical architecture, development standards, and governance practices
• Experience with ServiceNow development lifecycle practices, including testing, peer review, deployment, and release management
• Strong interpersonal and communication skills, especially in a collaborative, cross-functional environment
Preferred Qualifications:
• Experience with ServiceNow HRSD or related employee service delivery use cases
• Familiarity with HR processes and sensitivity to handling confidential employee data
• ServiceNow certification(s), particularly Certified Application Developer or HRSD Implementation Specialist
• ITIL Foundation certification
• Experience working in a regulated or secure environment (e.g., government, healthcare)
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