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Job Details

Skills

ServiceNow
Testing
Generative Artificial Intelligence (AI)
IT Service Management

Summary

Role : ServiceNow Now Assist Technical Consultant

Location :- Remote, USA
 
 
  Mandatory requirement to have active AI -MicroCertification= 
  
Experience Required: 
4 10 Years (Minimum 3+ years in ServiceNow ServiceNow AI, GenAI, Now Assist, Virtual Agent, AI Search, and Employee Experience solutions.
 Key Responsibilities:

Design, configure, and implement ServiceNow Now Assist solutions across ITSM, HRSD, CSM, ITOM, and Employee Workflows.

Lead customer workshops to identify AI and automation opportunities within ServiceNow.

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Configure and deploy:
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Now Assist for ITSM
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Now Assist for HRSD
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Now Assist for CSM
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Generative AI Controller
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AI Search
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Virtual Agent
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Agent Assist
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Predictive Intelligence
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Knowledge Recommendations
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Build and optimize AI-driven workflows to improve employee and agent productivity.

Configure prompt engineering, AI capabilities, summarization, content generation, and recommendation use cases.

Collaborate with architects and business stakeholders to define GenAI adoption strategies.

Integrate ServiceNow with enterprise AI platforms and LLM services where required.

Configure and maintain AI Search indexes, search sources, and relevance tuning.

Support governance, security, compliance, and responsible AI implementation within the ServiceNow platform.

Develop reusable AI use cases aligned with ServiceNow and HCL best practices.

Perform testing, validation, monitoring, and optimization of AI-enabled solutions.

Support production deployments and hypercare activities.

 
 Required Skills & Qualifications:

Strong hands-on experience on the ServiceNow platform.

Experience implementing Now Assist capabilities across one or more ServiceNow products.

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Strong understanding of:
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Generative AI concepts
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Large Language Models (LLMs)
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Prompt Engineering
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AI Governance and Responsible AI
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Experience configuring:
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Now Assist
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AI Search
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Virtual Agent
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Predictive Intelligence
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Agent Assist
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Expertise in:
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JavaScript
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Glide APIs
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Flow Designer
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Integration Hub
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REST/SOAP APIs
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Experience creating AI-driven workflows and automation use cases.

Strong knowledge of ServiceNow platform architecture and security.

Experience with Service Portal and UI Builder.

Strong analytical, troubleshooting, and communication skills.

Ability to work directly with clients and business stakeholders to identify AI-enabled transformation opportunities.

 
 Preferred Experience:

End-to-end implementation of Now Assist solutions.

AI Search implementation and relevance optimization.

Virtual Agent implementation and conversational AI design.

Knowledge Management transformation using GenAI.

Experience implementing AI use cases in:

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ITSM
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HRSD
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CSM
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SPM
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ITOM
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Experience integrating ServiceNow with Azure OpenAI or enterprise AI platforms.

Exposure to Retrieval-Augmented Generation (RAG), Knowledge Management, and Content Generation use cases.

Experience working in Agile/Scrum methodologies.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90941404
Position Id: LAKDKJHSJD
Posted 4 hours ago

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Imran Khan

Recruiter @ Tekfortune Inc.

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Remote

•

Today

Mandatory requirement to have active AI -MicroCertification Experience Required: 410 Years (Minimum 3+ years in ServiceNow ServiceNow AI, GenAI, Now Assist, Virtual Agent, AI Search, and Employee Experience solutions. Key Responsibilities: Design, configure, and implement ServiceNow Now Assist solutions across ITSM, HRSD, CSM, ITOM, and Employee Workflows. Lead customer workshops to identify AI and automation opportunities within ServiceNow. Configure and deploy: o Now Assist for ITSM o Now As

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Contract, Third Party

60 - 70

Remote Contract Role_ServiceNow Now Assist Technical Consultant_Remote

Remote

•

Today

Role ServiceNow Now Assist Technical Consultant Location: Remote, USA Duration: Long term contract Position type: C2C or W2 Contract Job Description: Mandatory requirement to have active AI -Micro Certification Experience Required: 4 10 Years (Minimum 3+ years in ServiceNow ServiceNow AI, GenAI, Now Assist, Virtual Agent, AI Search, and Employee Experience solutions. Key Responsibilities: Design, configure, and implement ServiceNow Now Assist solutions across ITSM, HRSD, CSM

Easy Apply

Contract, Third Party

$60 - $65

ServiceNow Assist Technical Consultant

Remote

•

Today

Role ServiceNow Assist Technical Consultant Location :-USA (Remote) Experience :- 10+Years Visa:- USA-EAD/H1b/ OPT Mandatory requirement to have active AI -MicroCertificationExperience Required: 410 Years (Minimum 3+ years in ServiceNow ServiceNow AI, GenAI, Now Assist, Virtual Agent, AI Search, and Employee Experience solutions. Required Skills & Qualifications: Strong hands-on experience on the ServiceNow platform.Experience implementing Now Assist capabilities across one or more ServiceNow p

Easy Apply

Contract

60 - 64

ServiceNow Now Assist Technical Consultant (AI -Micro Certification)

Remote

•

Today

Mandatory requirement to have active AI -Micro Certification Experience Required: 410 Years (Minimum 3+ years in ServiceNow ServiceNow AI, GenAI, Now Assist, Virtual Agent, AI Search, and Employee Experience solutions. Required Skills & Qualifications: Strong hands-on experience on the ServiceNow platform. Experience implementing Now Assist capabilities across one or more ServiceNow products. Strong understanding of: Generative AI conceptsLarge Language Models (LLMs)Prompt EngineeringAI Governan

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Third Party, Contract

Depends on Experience

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ServiceNow Now Assist Technical Consultant

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Imran Khan

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ServiceNow Now Assist Technical Consultant

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