Technical Service Delivery Lead with strong experience in IT operations, cloud infrastructure (Azure/AWS), service delivery, automation, and AI-enabled transformation. The ideal candidate should have hands-on cloud operations expertise, ITIL-based service management experience, and the ability to drive cross-functional delivery and automation initiatives within a large enterprise environment.
Required Experience
• Typically 10+ years of IT operations experience, with a proven record of owning end-to-end service delivery across multiple service lines — seasoning and demonstrated outcomes matter more than a precise year count.
• Proven experience in ITIL-based service delivery within large-scale, complex enterprises.
• A hands-on background supporting cloud environments (Azure and/or AWS) that you now use to make informed service decisions — you understand how these environments are operated, patched, monitored, secured, and recovered, without needing to run them yourself in this role.
• A track record of delivering automation that gives you the judgment to recognize automation opportunities and define what the automation teams need to build.
• Practical experience using AI, including exposure to agentic AI approaches — both to improve your own day-to-day work and to enhance services — with the ability to feed clear operational requirements to the teams delivering AI capabilities.
• Demonstrated ownership of service-level outcomes across multi-team efforts (distinct from pure project management).
• Experience driving execution across teams that do not report to you (influence without authority).
• Hands-on experience with Jira, Confluence, and ServiceNow (or equivalents) for workflow tracking and documentation.
• Bachelor''''s degree in Computer Science, Information Systems, or a related discipline, or equivalent experience.
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