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Technical Support Analyst # 26-26886

U.S. Tech Solutions Inc.

Remote • Today

Easy Apply

Contract

$49.75 - $49.75

IT Support Analyst Level 2 # 26-26618

U.S. Tech Solutions Inc.

Phoenix, Arizona • 2d ago

Easy Apply

Contract

$50 - $51.25

Technical Support Analyst

WellSky

Overland Park, Kansas • Today

Full-time

Technical Support Analyst

Shamrock Trading Corporation

Phoenix, Arizona • Today

Full-time

IT Technical Support Analyst

Fastenal

Ohio • Today

Full-time

Technical Support Analyst

TriosysIT Inc.

Richmond, Virginia • Today

Easy Apply

Third Party, Contract

Depends on Experience

Technical Support Analyst (Su-Th 9:00a - 5:30p CST)

ScriptPro

Mission, Kansas • Today

Full-time

USD 24.00 per hour

Technical Support Analyst

Robert Half

Anoka, Minnesota • Today

Easy Apply

Contract

USD 25.00 - 27.63 per hour

Technical Application Support Analyst - jhaFileSmart

Jack Henry & Associates

Springfield, Missouri • Today

Full-time

Technical Application Support Analyst - jhaFileSmart

Jack Henry & Associates

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Senior National Technical Support Analyst-VRV

Daikin Applied

Remote or Missouri • Today

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Compensation information provided in the description

Technical Support Analyst I

Halifax Health

Daytona Beach, Florida • Today

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Technical Support - Analyst | 1st Shift

SMC

Somerset, Wisconsin • Today

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Technical Support Analyst (Hybrid)

Motorola Solutions

Allen, Texas • Today

Full-time

USD 50,000.00 - 58,000.00 per year

VCCA - Technical Support Analyst 2

inteletech

No location provided • Today

Full-time

USD 33.34 per hour

Technical Support Analyst

Corporation Service Company

Wilmington, Delaware • Today

Full-time

Technical Support Analyst (Journeyman)

CACI International, Inc.

Ashburn, Virginia • Today

Full-time

USD 59,600.00 - 122,100.00 per year

SaaS Technical Support Analyst

CDM Smith (Camp Dresser & McKee, Inc.)

No location provided • Today

Full-time

USD 78,478.00 per year

Technical Support Analyst / Analyste du soutien technique

Energy Transfer

Calgary, Alberta • Today

Full-time

Technical Support Analyst / Analyste du soutien technique

Energy Transfer

Montreal, Quebec • Today

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Technical Integration Support Analyst (Bilingual Spanish/English)

NMI

Remote • Today

Full-time

USD 55,000.00 - 65,000.00 per year

Technical Support Analyst II

Request Technology, LLC

Los Angeles, California • 17d ago

Easy Apply

Full-time

75000 - 95000

Technical Application Support Analyst

Packaging Corp. of America

Lake Forest, Illinois • Today

Full-time

USD 40.00 - 50.00 per hour

Technical Support Analyst

Patriot Talent Solutions

Hybrid in Oak Ridge, Tennessee • 13d ago

Easy Apply

Contract

Depends on Experience

Technical Analyst / Support

Garmin

Olathe, Kansas • Today

Full-time

Customer Support Analyst

Defined Software Development

Tallahassee, Florida • Today

Easy Apply

Contract

Depends on Experience

Help Desk/Desktop Support Analyst

Robert Half

Greenwood, South Carolina • Today

Easy Apply

Contract

USD 19.79 - 22.91 per hour

Help Desk/Desktop Support Analyst

Robert Half

Battle Creek, Michigan • Today

Easy Apply

Contract

USD 19.40 - 22.46 per hour

Help Desk/Desktop Support Analyst

Robert Half

Oklahoma City, Oklahoma • Today

Easy Apply

Full-time

USD 15.04 - 17.41 per hour

Help Desk/Desktop Support Analyst

Robert Half

Boston, Massachusetts • Today

Easy Apply

Contract

USD 28.50 - 33.00 per hour

Job Details

Skills

TECH SUPPORT
TECHNICAL SUPPORT

Summary

Duration: 12 months contract

Job Overview:
Monday-Friday, 40 hours/week. Shift expected to cover later business hours due installations time completion. Approximately 11:00 AM-7:00 PM or 12:00 PM-8:00 PM. Final schedule TBD.

This role supports reliable exam delivery by installing, configuring, testing, and troubleshooting test-center hardware, software, CCTV equipment, and supporting systems. The individual will work closely with the Network Operations Center (NOC), VSS teams, field technicians, and test center personnel to ensure successful deployments and operational readiness.

Key Responsibilities

Install, configure, test, and support approved test-center hardware, software, CCTV equipment, and related systems.
Coordinate deployments with NOC and VSS teams and resolve hardware, software, and basic network connectivity issues.
Validate system readiness and document results, issues, and follow-up actions.

Other Responsibilities

Perform other related technical support duties and project activities as assigned.

The team is actively supporting a large-scale CCTV modernization initiative across test centers throughout the United States. Current deployment volumes are increasing significantly, creating additional workload that existing resources cannot fully support.

Key drivers for the request:

Support ongoing rollout of upgraded CCTV camera systems.
Assist with configuration, validation, and troubleshooting after physical installation by field technicians.
Support multiple test center deployments each week, with deployment volume expected to increase.
Provide real-time remote support to technicians and test center staff during implementation activities.
Backfill capacity gaps and support additional infrastructure-related projects when deployment activity slows.
Potential exists for extension and/or long-term opportunities based on business needs and performance.

Typical Day in the Role

Monitor assigned implementation and support activities.
Receive escalations from test center technicians and support teams.
Remotely connect to test center environments to validate CCTV functionality and system readiness.
Troubleshoot Windows, hardware, software, and network-related issues.
Configure CCTV devices and supporting systems.
Coordinate with NOC, VSS, field technicians, and test center personnel to resolve issues.
Document findings, resolutions, and follow-up actions.
Support additional technology projects during downtime between deployments.

Note:

Work Environment: Remote, highly collaborative, and project-driven.
Interaction Level: Frequent interaction with internal support teams, test center personnel, and field technicians.
Extension/Conversion: Possible based on project demand and performance.

Must Haves
Technical Skills

Windows 11 installation, configuration, and troubleshooting.
Windows Server support and administration fundamentals.
Hardware and software troubleshooting experience.
Basic networking knowledge including:
TCP/IP
DNS
DHCP
IP addressing
Remote technical support experience.

Soft Skills

Strong customer service orientation.
Excellent verbal and written communication.
Strong problem-solving and troubleshooting methodology.
Ability to prioritize multiple tasks in a fast-paced environment.
Attention to detail and follow-through.

Candidate Requirements

1–2 years of technical support experience
Experience supporting Windows-based environments
Experience troubleshooting computer hardware and software issues
Customer-facing support experience
Working knowledge of basic networking concepts and IP addressing

Preferred

CCTV support experience.
CompTIA A+ certification or equivalent.
Associate degree or diploma in Information Technology, Computer Support, Networking, or related field.

Success Indicators

Ability to independently troubleshoot technical issues.
Strong customer service and communication skills.
Ability to support multiple concurrent deployments.
Consistent and accurate documentation of issues and resolutions.

About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.

#LI-AS140

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: usts
Position Id: 26-26886
Posted 9 hours ago

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Job Details

Skills

TECH SUPPORT
TECHNICAL SUPPORT

Summary

This role supports reliable exam delivery by installing, configuring, testing, and troubleshooting test-center hardware, software, CCTV equipment, and supporting systems. The individual will work closely with the Network Operations Center (NOC), VSS teams, field technicians, and test center personnel to ensure successful deployments and operational readiness.

Key Responsibilities

Install, configure, test, and support approved test-center hardware, software, CCTV equipment, and related systems.
Coordinate deployments with NOC and VSS teams and resolve hardware, software, and basic network connectivity issues.
Validate system readiness and document results, issues, and follow-up actions.

Other Responsibilities

Perform other related technical support duties and project activities as assigned.

Support ongoing rollout of upgraded CCTV camera systems.
Assist with configuration, validation, and troubleshooting after physical installation by field technicians.
Support multiple test center deployments each week, with deployment volume expected to increase.
Provide real-time remote support to technicians and test center staff during implementation activities.
Backfill capacity gaps and support additional infrastructure-related projects when deployment activity slows.
Potential exists for extension and/or long-term opportunities based on business needs and performance.

Typical Day in the Role

Monitor assigned implementation and support activities.
Receive escalations from test center technicians and support teams.
Remotely connect to test center environments to validate CCTV functionality and system readiness.
Troubleshoot Windows, hardware, software, and network-related issues.
Configure CCTV devices and supporting systems.
Coordinate with NOC, VSS, field technicians, and test center personnel to resolve issues.
Document findings, resolutions, and follow-up actions.
Support additional technology projects during downtime between deployments.

Note:

Work Environment: Remote, highly collaborative, and project-driven.
Interaction Level: Frequent interaction with internal support teams, test center personnel, and field technicians.
Extension/Conversion: Possible based on project demand and performance.

Must Haves
Technical Skills

Windows 11 installation, configuration, and troubleshooting.
Windows Server support and administration fundamentals.
Hardware and software troubleshooting experience.
Basic networking knowledge including:
TCP/IP
DNS
DHCP
IP addressing
Remote technical support experience.

Soft Skills

Strong customer service orientation.
Excellent verbal and written communication.
Strong problem-solving and troubleshooting methodology.
Ability to prioritize multiple tasks in a fast-paced environment.
Attention to detail and follow-through.

Candidate Requirements

1–2 years of technical support experience
Experience supporting Windows-based environments
Experience troubleshooting computer hardware and software issues
Customer-facing support experience
Working knowledge of basic networking concepts and IP addressing

Preferred

CCTV support experience.
CompTIA A+ certification or equivalent.
Associate degree or diploma in Information Technology, Computer Support, Networking, or related field.

Success Indicators

Ability to independently troubleshoot technical issues.
Strong customer service and communication skills.
Ability to support multiple concurrent deployments.
Consistent and accurate documentation of issues and resolutions.

Dice Id: usts
Position Id: 26-26886
Posted 9 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

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Similar Jobs

Desktop Support Technician

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ICT Support Technician-Lewisville,TX

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