HPC Support Engineer

Service Desk TechnicianLocation: Knoxville, HybridPosition SummaryThe Service Desk Technician serves as the first point of contact for employees seeking technical assistance with hardware, software, and technology-related issues. This role provides timely troubleshooting support, fulfills service requests, maintains accurate documentation, and collaborates with IT teams to ensure effective resolution of technical issues. The Service Desk Technician works closely with desktop support, systems adm

Position Overview The Technical Support Technician Senior position is assigned to a KU IT Technology Support Center (TSC) and is responsible for providing technical support to the users associated with School of Engineering and provide start-to-finish technical implementation changes of new and existing systems while working under direct supervision, following standard procedures and documentation to accomplish assigned tasks. This position also works closely with Tier 2 and other points of esc

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