UX Writer

Job Title               :               Technical Writer II _UX Content

Job Location       :               Remote

Job Duration       :              12+ months contract

Pay Rate: $60-$65/hr on W2.

Call Outs:
- 3-6 years' experience
- Remote (preference to those who are close to operating offices) There are quarterly on-site meetings. Near Allentown PA or Louisville, KY or Providence, RI
- This is self-service transactions (web, mobile, email, SMS)
- Consistant and concise content is important
- Looking for candidates who can take what currently exists and map it between different companies
- Work is data and UX research driven - candidates working alongside data or using data tools would give candidates advantage
- FIGMA is a nice to have, but not required
- Candidates with excel or air table experience good to have
- Experience in a regulated industry is good to have
- Not looking for someone who is going to write CMS pages

Job Summary
This role focuses on how information is structured, sequenced, and experienced through the end-to-end customer journey. This role ensures communications are clear, accurate, consistent, and aligned with brand, regulatory, and customer experience standards. The ideal candidate combines strong writing and editing skills with content governance, cross-functional collaboration, and customer empathy.
This position plays a key role in improving how customers understand and interact with essential services by delivering high-quality, easy-to-understand content across digital and traditional channels.

About You
You think content first: you clarify intent, sequence messaging to reduce cognitive load, and write clear, concise, accessible content across customer and agent channels. You’re a strong collaborator
and excel when working with designers and stakeholders to create solutions for complex customer experiences. You demonstrate curiosity and a solution-focused mindset, balancing continuous
iteration with consistent execution in an Agile environment.

Job Responsibilities
• Write, edit, and proofread customer-facing content across web, email, SMS, digital assistant, and agent support materials
• Translate complex information into clear, customer-friendly language
• Ensure consistency in voice, tone, terminology, and messaging across channels
• Understand and apply accessibility best practices to ensure inclusive experiences
• Maintain and update content standards, style guidelines, and templates
• Manage content workflows, reviews, approvals, and publishing processes
• Conduct regular content audits to ensure accuracy and relevance
• Advocate for the customer across all communication channels
• Partner with Customer Experience, Customer Service, Communications, Development, and Legal teams
• Improve content clarity and usability across the customer journey
• Use feedback, analytics, and customer insights to refine content and improve experiences

Basic Qualifications
• Bachelor's degree in communications, English, Journalism, Marketing, or related field
• 3–6+ years of professional writing, editing, or content strategy experience
• Experience managing content across multiple customer communication channels
• Strong editing and proofreading skills with exceptional attention to detail
• Ability to simplify complex or technical information
• Understanding of accessibility and inclusive content practices
• Experience working in Agile environments, including participation in sprint planning, backlog refinement, and delivery ceremonies.
• Experience working on a corporate design team or in utility, energy, or regulated industries is a plus.