Responsibilities
Administering the Multiple backup Management Console Server and command line exposure for IBM, EMC, Veritas and VEEAM.
Act as the Level 3 escalation point for complex Veeam Backup & Replication issues.
Perform root cause analysis (RCA) and implement permanent solutions.
Install, configure, upgrade, and maintain Veeam Backup & Replication environments.
Manage backup, replication, restore, and disaster recovery operations.
Troubleshoot backup failures, repository issues, proxy servers, and performance bottlenecks.
Configure and support Veeam Cloud Connect, SureBackup, SureReplica, Enterprise Manager, and Veeam ONE.
Support VMware vSphere, Microsoft Hyper-V, and physical server backup environments.
Integrate Veeam with cloud platforms such as Microsoft Azure and AWS.
Perform backup health checks, capacity planning, and performance optimization.
Create technical documentation, SOPs, and knowledge base articles.
Mentor L1/L2 engineers and conduct technical knowledge-sharing sessions.
Participate in on-call support and major incident management.
Daily review and resolution of client and server backup issues. Capacity planning within the backup environment
Good documentation skill to document the day-to-day events for tracking and review, process documentation, Preparing SOP (Service Operation Procedure) documents, Creating and maintaining technical knowledge base
Skill Requirements
Veeam Backup & Replication (v11/v12 or later)
Veeam ONE
Enterprise Manager
Cloud Connect
SureBackup and SureReplica
Soft Skils
Excellent communication and conversation skills (Verbal and Written)
Good documentation skills
Should have a great customer handling skills
Able to handle unforeseen situations
High level of acceptance
Can drive HCL s value and its methodology
Years of Experience 8+
Certification Requirement Certification on Azure/AWS/Google Cloud would be preferred
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.
Compensation and Benefits
A candidate s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year
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