job summary:
We are seeking an experienced Industry Subject Matter Advisor to lead the business process architecture and modernization of our claims operations on Salesforce Field Services. In this role, you will collaborate with cross-functional technology and business teams to evaluate existing workflows, design high-efficiency future-state models, and ensure seamless delivery across all operational touchpoints.
location: Telecommute
job type: Contract
salary: $85.33 - 95.33 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
- Lead end-to-end subject matter analysis for claims operations, analyzing workflows, business rules, dependencies, and handoffs.
- Document current-state business logic and operational controls to define baseline requirements versus modernization opportunities.
- Drive future-state process redesign, streamlining complex claims workflows within Salesforce Field Services.
- Provide constructive design critique to prevent downstream bottlenecks across operations, compliance, customer experience, and provider networks.
- Represent key stakeholder perspectives (including provider and enterprise operational needs) throughout system architecture phases.
- Detect and define complex edge cases and exceptions early to prevent functional and technical delivery gaps.
- Validate technical specifications, business rules, and system integrations against practical claims handling scenarios.
- Collaborate with engineering, configuration, and architecture teams across all build, test, and rollout cycles.
- Guide UAT preparation, defining end-to-end claims test scenarios and validating production readiness prior to deployment.
qualifications:
5+ years of dedicated hands-on experience with Salesforce Field Services.
In-depth functional expertise in end-to-end claims management lifecycles, business rules, and operational dependencies.
Proven track record leading business process re-engineering (BPR), requirements validation, and workflow modernization initiatives.
Strong familiarity with Client Delivery Methods (ADM) or structured enterprise delivery frameworks.
Excellent cross-functional communication and stakeholder alignment skills.
PREFERRED QUALIFICATIONS
Broad industry background across Field Services and provider network management.
Experience supporting claims systems within large-scale consumer product or manufacturing operations.
Demonstrated experience guiding enterprise-scale UAT and operational change enablement.
skills:
Salesforce,integrations,UAT,User Acceptance Testing (UAT),business model,business operations,business rules,business understanding,workflow documentation,ecosystems,Field Services,gap analysis,Claims,claims processes,claims operations,manufacturing,modeling,operational readiness,process redesign,test scenario,exception handling,streamline,testing,workflows
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
![]()
