Salesforce Architect (Genesys Cloud CX)- Remote -12 months Contract

Salesforce Architect (Genesys Cloud CX)

Location: Dallas, TX (Remote)

Experience: 10+ Years

Employment Type: 12 Months Contract (Ex-Genesys highly preferred)

Required Qualifications:

• 10+ years of Salesforce platform experience.
• 3+ years of Salesforce Architecture experience.
• Hands-on experience with Genesys Cloud CX or Genesys Engage integrations.
• Strong expertise in Salesforce Service Cloud implementations.
• Experience designing enterprise-scale CRM solutions.
• Excellent communication and stakeholder management skills.
• Bachelor's degree in Computer Science, Information Technology, or related field.

Key Responsibilities:

⦿ Salesforce Architecture:

• Design scalable Salesforce enterprise solutions aligned with business objectives.
• Define end-to-end application architecture across Sales Cloud, Service Cloud, Experience Cloud, and Financial Services Cloud.
• Lead architecture reviews and technical governance.
• Create High-Level Design (HLD) and Low-Level Design (LLD) documentation.
• Establish Salesforce development standards and best practices.
• Perform architecture reviews, code reviews, and security assessments.
• Drive enterprise application modernization initiatives.

⦿ Salesforce Development:

• Design and develop solutions using Apex, Lightning Web Components (LWC), Visualforce, SOQL, and SOSL.
• Develop scalable Batch Apex, Queueable Apex, Future Methods, and Scheduled Jobs.
• Build reusable Lightning Components and enterprise frameworks.
• Implement complex business logic using Flows, Approval Processes, Validation Rules, and Platform Events.
• Optimize application performance while adhering to Salesforce governor limits.
• Design secure Salesforce data models and sharing architectures.

⦿ Genesys Cloud CX Integration:

• Lead Salesforce integration with Genesys Cloud CX / Genesys Engage.
• Design CTI integrations using Salesforce Open CTI.
• Implement:
• Screen Pop
• Click-to-Dial
• Automatic Call Distribution (ACD)
• Skill-Based Routing
• Intelligent Call Routing
• Agent Presence Synchronization
• Call Logging
• Interaction History
• Call Recording Integration
• Configure Omni-Channel routing between Salesforce and Genesys.
• Design omnichannel customer engagement solutions for voice, chat, email, SMS, and messaging channels.
• Integrate IVR workflows with Salesforce Service Cloud.