RESPONSIBILITIES:
Kforce has a client that is seeking a Content Audit and Content Optimization for a remote role.
Overview:
Our client is seeking a Content Audit and Content Optimization Consultant to evaluate, analyze, and elevate the effectiveness, consistency, and usability of content across our digital member ecosystem. Working across web, mobile apps, member portals, onboarding flows, educational resources, and engagement messaging, this consultant will conduct an end-to-end audit of our current experience. You will identify gaps, redundancies, and messaging friction points, delivering an actionable, data-informed roadmap and governance framework that will guide future content design, UX writing, and member engagement initiatives. This is a strategic discovery and advisory role focused on evaluating what exists today and creating the blueprint for future digital content optimization.
Key Tasks:
Conduct a comprehensive inventory and audit across:
* Public marketing website and product discovery pages
* Authenticated member portal experiences and mobile applications
* Account enrollment, onboarding journeys, and transactional flows
* Knowledge base, FAQ, and self-service support content
* HSA, investing, and financial wellness educational resources
* Lifecycle engagement communications (Email, SMS, push notifications)
* Marketplace product catalog and purchasing journeys
REQUIREMENTS:
* 5+ years of experience in Content Strategy, UX Content Strategy, Information Architecture, or Digital Experience Optimization
* Demonstrated track record of leading large-scale, complex content audits for enterprise web applications or multi-channel digital products
* Deep expertise in content governance, taxonomy, information architecture, and digital accessibility standards
* Proven ability to translate analytics, behavioral data, and user insights into a structured optimization strategy
* Exceptional executive communication skills with the ability to summarize complex audit findings into clear, business-driven recommendations
Preferred Qualifications:
* Prior experience in healthcare, fintech, health insurance, financial services, or heavily regulated industries
* Familiarity with healthcare consumer benefits (HSAs, FSAs, HRAs), financial wellness platforms, or digital marketplace/commerce flows
* Strong understanding of behavioral design, behavioral economics, and customer engagement principles
* Experience leveraging content inventory tools, CMS platforms, and analytics suites (e.g., Amplitude, Google Analytics, Heap)
* Familiarity with AI-assisted writing, audit, and content analysis tools
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: kforcecx
- Position Id: ITWQG2183024
- Posted 7 hours ago
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