Description Level II - IT Support Analyst (Contract-to-Hire)Location: Hartford, CT 06103 (Fully Remote)
Job Type: Contract-to-Hire
Duration: 90-Day Contract-to-Hire
Compensation: Up to $35.00/hour
Schedule: Monday-Friday, 40 Hours Per Week
OverviewWe are seeking a Level II IT Support Analyst to join a remote IT support team. This position is ideal for a candidate with experience supporting Microsoft environments, user administration, email systems, and escalated technical support requests.
The successful candidate will be responsible for handling a combination of Microsoft 365 administration, user account management, identity and access support, email administration, troubleshooting, and ticket resolution. The ideal candidate can work independently, learn new processes quickly, and provide exceptional support to end users.
Responsibilities- Troubleshoot and resolve Tier II support requests.
- Support Microsoft 365 administration and user management activities.
- Manage user accounts, permissions, security groups, and access requests.
- Administer distribution groups, distribution lists, and shared resources.
- Support email-related administration and troubleshooting.
- Execute and troubleshoot PowerShell scripts.
- Assist with cloud and on-premises user administration tasks.
- Work tickets through a ServiceNow-based support environment.
- Escalate complex issues when appropriate.
- Document troubleshooting steps, procedures, and resolutions.
- Collaborate with team members in a fully remote environment.
- Support onboarding and offboarding activities.
Technical EnvironmentExperience with some or all of the following technologies is preferred:
- Microsoft 365
- Office 365
- Exchange Online
- Active Directory
- Microsoft Entra ID (Azure AD)
- PowerShell
- ServiceNow
- Azure
- Windows 10 / Windows 11
- Identity & Access Management
- Distribution Groups
- Distribution Lists
Requirements Required Qualifications- 3+ years of IT Support, Service Desk, Systems Administration, or Help Desk experience.
- Experience supporting Microsoft 365 environments.
- Experience with Active Directory and user account administration.
- Experience managing permissions, groups, and access requests.
- Experience working within a ticketing system.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to work independently in a remote environment.
Preferred Qualifications- Exchange Online experience.
- Microsoft Entra ID (Azure AD) experience.
- PowerShell experience.
- ServiceNow experience.
- Experience supporting hybrid cloud environments.
- Experience with identity and access management.
- Experience supporting email systems and distribution groups.
- Microsoft certifications are a plus.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
.png?format=webp)
Never miss an opportunity! Create an alert based on the job you applied for.