Current experience deploying and supporting new restaurants onsite
3+ years hands-on experience with Oracle Micros Simphony (POS configuration, workstation/terminal setup, menu/service charge configuration, EMC administration)
Experience troubleshooting MICROS Workstation hardware (e.g., Workstation 6/Workstation 8), including thermal/performance issues, terminal reboots, peripheral (printer, cash drawer, card reader) connectivity
Working knowledge of EMC: navigating the hierarchy (enterprise, property, revenue center), and confirming or changing menu items, tenders, employee roles and privileges, printers and order devices, and workstation setup
Hands-on hardware installation: workstations and tablets, receipt and kitchen printers, KDS, card readers, and cash drawers
Network basics for a restaurant site: DHCP/static IPs, switches and Wi-Fi, and diagnosing connectivity between workstations, the service host, and printers
Solid understanding of networking fundamentals: firewall rules, port listing, DNS, VPN/site-to-site connectivity, and troubleshooting network-dependent POS outages
Experience supporting payment terminal integrations (card-present transactions, EMV, payment gateway connectivity) — Adyen experience strongly preferred
Familiarity with incident triage and ticketing tools (e.g., ServiceNow, Jira Service Management, or similar ITSM platforms)
Ability to read and interpret API/integration logs to diagnose failures between POS and downstream systems (payment, tax, loyalty, etc.)
Experience coordinating with third-party vendors for issue escalation and resolution (not just internal ticket routing)
Comfortable producing clear, non-technical written explanations of technical issues for restaurant/field leadership
Working knowledge of restaurant/hospitality POS environments — multi-location retail or F&B operations preferred
Experience delivering end-user training to non-technical audiences (servers, bartenders, managers), including go-live floor support
