The Legacy/BAU Program Manager, will join a high-impact team, in DIO-CRO, accountable and responsible for managing a cross-functional portfolio, individually having strategic and operational program management responsibilities for Equinix's initiatives. The PM is responsible for initiatives driving continuous improvement and transformation to our Legacy/BAU corresponding systems enablement functions, required to support the sales organization.
The ideal candidate will possess experience in Agile methodologies, particularly in SAFe framework, and will have a proven track record of managing global teams and executing large-scale Agile projects. This role requires a strategic thinker with strong technical skills in JIRA and Confluence.
Guides and advises Legacy/BAU team to complete their projects and is responsible for ensuring that agile standards/methodologies are followed.
Responsibilities:
The role encompasses a variety of responsibilities and skills including program/project management of scope, schedule and budgets, dependency & risk management, strategic planning and thought leadership, stakeholder management across multiple levels of executive leadership and teams, and a continuous improvement mindset. This role will partner closely with technology program director, business subject matter experts, product development and change management/enablement teams to deliver process, policy, data and AI technology transformation.
Develop detailed program plans, including scope, schedule, and drive accountability for timely delivery across cross-functional teams.
Facilitate Project Core Team meetings, used to mitigate risks, make decisions, and accelerate project execution
Participate in our SAFe Program Increment (PI) planning workshops, engaging participants to define Agile Goals, Initiatives, Capabilities, Epics, and User Stories
Effectively manage, motivate and champion a team of cross-functional project members, ensuring alignment and collaboration to achieve program goals
Act as the primary point of contact for program stakeholders, providing regular updates, managing expectations, and facilitating communication across teams and varied levels of leadership (VP+) across the organization
Identify and remove potential risks and issues that could impact program success and develop mitigation strategies to address them proactively
Leverage data insights to propose project execution strategies and measure results
Ability to identify issue root cause(s), develop project business case, procure stakeholder alignment and recommend prioritization of solutions for your assigned projects
Identify opportunities for process and policy improvements and implement best practices to enhance program efficiency and effectiveness
Bring ideas, innovation, and beginner's mind to help in forming a vision for Legacy/BAU excellence
Qualifications
5+ years' experience of complex project management (technical implementations, process innovation, standardization & simplification), preferably in a business operations capacity
Demonstrated ability to improve efficiency of business processes with both technology and process improvement methodologies
Solution oriented with the ability to work collaboratively with technical and non-technical business functions to overcome obstacles and guide others towards a unified path forward
Ability to define goals and metrics, develop actionable plans, and manage work to achieve desired outcomes while operating at a sense of urgency and fostering the same in others
Ability to assess situations and make decisions in a systematic and decisive manner.
Effectively uses data as a tool for decisions and is able to illustrate solutions or impact that is easily understood by stakeholders
Ability to articulate ideas clearly and succinctly in a variety of settings and styles.
Build trusting relationships, credibility, and use strong communication and influence skills to partner effectively with stakeholders to improve decision-making and business outcomes
Deep understanding of how to work directly with a large number of cross-functional stakeholders and drive teams with differing perspectives & methodologies in a unifying direction to improve decision-making and business outcomes
Ability to learn quickly and work effectively in the face of ambiguity, shifting priorities, and a rapidly changing environment. Maintains a positive outlook and motivates/champions self and team members in the midst of stresses and tensions of a high-profile area
Ability to point to specific examples of having managed large, cross-functional transformation projects, program development and the business results achieved
Accountability – assumes ownership for achieving personal and team goals
Experience with Project Management tools a plus
Diploma to a Bachelor's Degree preferred
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