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Software Support Engineer

Salesforce

Remote • Today

Full-time

Software Support Engineer

McKesson Corporation

Remote or Illinois • Today

Full-time

USD 98,000.00 - 163,300.00 per year

Software Support Engineer-Night Shift

Kion Group AG

Grand Rapids, Michigan • Today

Full-time

USD 66,400.00 - 99,600.00 per year

Mid/Senior Software Support Engineer

MHS Global

Atlanta, Georgia • Today

Full-time

USD 87,600.00 - 131,300.00 per year

Software Support Engineer

Schaefer Systems International

Findlay, Ohio • Today

Full-time

Software Support Engineer Internship (NetSuite) - Summer 2027

RF-SMART

Highlands Ranch, Colorado • Today

Full-time

USD 25.00 per hour

Technical Hardware/Software Support Engineer/Field Applications Engineer

Vishay Precision Group, Inc.

Seal Beach, California • Today

Full-time

USD 95,000.00 - 135,000.00 per year

New College Grad - IT Software Support Engineer

Micron Technology, Inc.

Boise, Idaho • Today

Full-time

Senior Principal Software Engineer, Support Tech

Toast

Remote • Today

Full-time

USD 246,000.00 - 394,000.00 per year

Senior Principal Software Engineer, Support Tech

Toast

New York, New York • 8d ago

Full-time

USD 246,000.00 - 394,000.00 per year

Support Software Engineer

Ascensus

Pennsylvania • Today

Full-time

USD 100,000.00 - 120,000.00 per year

Support Software Engineer

Ascensus

Pennsylvania • Today

Full-time

USD 100,000.00 - 120,000.00 per year

Support Software Engineer

Ascensus

Newton, Massachusetts • Today

Full-time

USD 100,000.00 - 120,000.00 per year

Support Software Engineer

Ascensus

Remote or Massachusetts • Today

Full-time

USD 100,000.00 - 120,000.00 per year

Senior Software Developer / Production Support Engineer – Mortgage Capital Markets (MCM)

SSV Technologies Inc

Dallas, Texas • 3d ago

Easy Apply

Contract

Depends on Experience

Expert Desk Analyst (Service Desk / Application Support / Technical Support)

Projas Technologies, LLC

Tucson, Arizona • Today

Easy Apply

Contract

$28 - $30

Lead Software Engineer - Application Support

JPMorgan Chase & Co.

Plano, Texas • Today

Full-time

Software Engineer - Business Development Support (Open to hiring at the Senior Software Engineer level)

Wellmark

Des Moines, Iowa • Today

Full-time

USD 21.00 per hour

Software Engineer - Build Support Engineering

Apple, Inc.

San Diego, California • Yesterday

Full-time

Technical Support Engineer II

Axon

Arizona • Today

Full-time

Senior Support Engineer

Bill.com

No location provided • Today

Full-time

USD 103,600.00 - 124,400.00 per year

Software Engineer II (AMIR MDMS Support)

The Select Group

Los Angeles, California • Today

Full-time

Support Engineer

Qualcomm Technologies

Tijuana, Baja California • Today

Full-time

Support Engineer

Qualcomm Technologies

San Diego, California • Today

Full-time

USD 41.70 - 62.50 per hour

Sr Support Engineer

Vectra

California City, California • Today

Full-time

USD 100,000.00 - 110,000.00 per year

Senior IT Support Engineer

Justworks

New York, New York • Today

Full-time

USD 121,000.00 - 151,000.00 per year

Software Engineer

Modern Technology Solutions

Huntsville, Alabama • Today

Full-time

Software Engineer

Sanmina-SCI/Viking Interworks

Huntsville, Alabama • Today

Full-time

LabVIEW Software Engineer

Judge Group, Inc.

Cupertino, California • Today

Full-time

USD 180,000.00 - 200,000.00 per year

Software Engineer

DCS Corporation

Vanport, Pennsylvania • Today

Full-time

Job Details

Skills

Software Support
Video On Demand
Network Administration
Reliability Engineering
Servers
DRM
Supervision
Incident Management
Standard Operating Procedure
Collaboration
Network
Storage
Service Delivery
Computer Science
Information Technology
Media
System Administration
IT Operations
Video Engineering
Video
Workflow
VOD
Linux Administration
Scripting
Python
Bash
Windows PowerShell
Grafana
Splunk
Computer Networking
TCP/IP
DNS
Dragon NaturallySpeaking
Load Balancing
HTTP
Streaming
HLS
MPEG
Dash Python
RTMP
Cloud Computing
Amazon Web Services
Microsoft Azure
Google Cloud
Google Cloud Platform

Software Support
Video On Demand
Network Administration
Reliability Engineering
Servers
DRM
Supervision
Incident Management
Standard Operating Procedure
Collaboration
Network
Storage
Service Delivery
Computer Science
Information Technology
Media
System Administration
IT Operations
Video Engineering
Video
Workflow
VOD
Linux Administration
Scripting
Python
Bash
Windows PowerShell
Grafana
Splunk
Computer Networking
TCP/IP
DNS
Dragon NaturallySpeaking
Load Balancing
HTTP
Streaming
HLS
MPEG
Dash Python
RTMP
Cloud Computing
Amazon Web Services
Microsoft Azure
Google Cloud
Google Cloud Platform

Summary

Software Support Engineer (Graduate)

Role: Assoc Eng, SRE Data Video

Job Summary

We are seeking a Site Reliability Engineer (SRE I) to join our Video Platform Engineering team. In this role, you will support the operation, monitoring, and reliability of large-scale video delivery systems, including live streaming, video-on-demand (VOD), encoding, packaging, and content delivery networks (CDNs).

As a Level 1 SRE, you will work closely with senior engineers to respond to incidents, perform routine operational tasks, and build foundational automation skills. This position is ideal for candidates with a background in systems or network administration who are eager to grow into video reliability engineering.

Responsibilities

Monitor the health and performance of video services (live, linear, and on-demand) using observability tools.
Support day-to-day operations of video platforms including encoding, transcoding, packaging, origin servers, DRM, and CDN delivery.
Assist in troubleshooting service-impacting issues and escalating to senior engineers when needed.
Participate in on-call rotations under supervision, responding to alerts and contributing to incident resolution.
Execute runbooks for routine operational tasks, deployments, and platform maintenance.
Write and maintain basic automation scripts (Python, Bash, PowerShell) to reduce manual work.
Document incident response steps, troubleshooting guides, and standard operating procedures.
Collaborate with cross-functional teams (network, storage, CDN, and applications) to support service delivery.

Qualifications

Education & Experience

Bachelor's degree in Computer Science, Information Technology, Media Technology, or equivalent practical experience.
0-2 years of experience in systems administration, IT operations, video engineering, or SRE-related work.
Exposure to video delivery workflows (streaming, VOD, ABR packaging) is a plus but not required.

Technical Expertise

Basic understanding of Linux administration and troubleshooting.
Familiarity with scripting (Python, Bash, or PowerShell).
Exposure to monitoring/observability tools (Grafana, Prometheus, ELK, Splunk, DataDog, or similar).
General knowledge of networking fundamentals (TCP/IP, DNS, load balancing, HTTP).
Awareness of streaming protocols (HLS, MPEG-DASH, RTMP) is a plus.
Experience with cloud environments (AWS, Azure, Google Cloud Platform) is desirable but not required.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTL155990
Position Id: 5dc0bd79ef51550dbf55d22b988ce8ae
Posted 17 days ago

Fitment

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