iTechStack
iTechStack

Software Support(L3)/Application Support Engineer/Production Support Engineer/Support Engineer/L2 Support Engineer/L3 Support Engineer

Los Angeles, CA, US • Posted 4 hours ago • Updated 4 hours ago
Contract Corp To Corp
Contract Independent
Contract W2
12 Months
No Travel Required
Able to Sponsor
On-site
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • L3 Support
  • Java Development
  • Python
  • SQL
  • Linux
  • Unix
  • Application Support
  • Production Support
  • Software Support
  • Java

Summary

Engineer - Software Support(L3)

Los Angeles, CA/Atlanta, GA

Positions: 3

Experience Level:5+ years

Duration: 6 months + extendable

What You will Do:

  • Responsible for efficiently handling and resolving technical issues which have been passed on by L2.
  • Ensure timely and effective action as per decided work flow basis priority and severity for each ticket.
  • Should ensure maximum issues are resolved without L4/R&D involvement.
  • Should ensure adherence to committed SLA's for each reported issue.
  • Should follow ticketing SOP's and ensure tickets are being generated for R&D with all relevant technical details captured for every issue.
  • Should follow internal escalation matrix basis severity and resolution time.
  • Should ensure all relevant site-specific technical documentation as well documentation regarding new product lines/or features are accurately captured from R&D and shared with Client Service team.
  • Should support CSM's in developing eminently capable and technically competent team of assistant client service managers and service engineers.
  • Responsible for creating and monitoring software and hardware component wise reliability metrics for each installation.
  • Should develop framework to predict potential/future failures and ensure requisite preventive measures are taken

What You will bring:

  • B.Tech graduate with 6 months - 2 Years of experience in a 24*7 Software Support role.
  • Experience with Linux/Unix
  • Experience with SQL
  • Experience/Strong knowledge of -Java, Python,Shell
  • Willing to work in rotational shifts.
  • 24x7 may not be required but since engineers are deployed at site, we can expect engineers to do Overtime
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90884546
  • Position Id: 9135194
  • Posted 4 hours ago
Contact the job poster
SS

Shaik Shariff

Director of Recruitment @ iTechStack

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