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420 results (13 new)

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Associate Manager IT Service Delivery

Harris

Remote or North Carolina • Today

Full-time

USD 50,000.00 - 80,000.00 per year

IT Service Delivery Center of Excellence Manager

Guild

Remote • Today

Full-time

USD 94,882.00 - 136,096.31 per year

IT Service Delivery Manager - Manufacturing Operations Support

Cinter Career

Greensboro, North Carolina • Today

Full-time

IT Analyst-Service Delivery Center-Finance-Quality Eng-FSO - Manager - Multiple Positions - 1746287

Charlotte, North Carolina • Today

Full-time

USD 111,385.00 per year

EDGE IT Project Delivery Director (IT Project & Portfolio Manager 3) Remote Work

State Of Oregon

Remote or Salem, Oregon • 12d ago

Full-time

USD 9,604.00 - 14,856.00 per month

IT Infrastructure Capacity Management Service Owner

Central Business Solutions

Remote • 2d ago

Easy Apply

Contract

Depends on Experience

IT Manager - Support

Kforce Technology Staffing

Remote or Miami, Florida • Yesterday

Full-time

$90,000 - $100,000 annually

IT Service Technician I

VC3, Inc

Remote • Today

Full-time

Director, IT Services - Network Engineering - Remote

Molina Healthcare

Remote • Today

Full-time

USD 105,958.12 - 229,575.94 per year

Data Management Solution Consultant (Associate)

Huron

Remote or Chicago, Illinois • Today

Full-time

USD 105,000.00 - 130,000.00 per year

IT Infrastructure Specialist

Kforce Technology Staffing

Raleigh, North Carolina • Yesterday

Contract

$38 - $40 hourly

IT Consultant I

Motion Recruitment Partners, LLC

Remote • Today

Easy Apply

Contract

IT Field Engineer

DPR Construction, Inc.

Raleigh, North Carolina • Today

Full-time

IT Director I - EHRA

State of North Carolina

North Carolina • Today

Full-time

USD 105,341.00 - 184,345.00 per year

Associate IT Project Manager-CW

TPI Global (formerly Tech Providers, Inc.)

Remote or Pittsburgh, Pennsylvania • Today

Full-time

IT Security Analyst I (Evening Shift)

VC3, Inc

Remote • Today

Full-time

Associate IT Project Manager (Two Positions)

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 98,000.00 - 124,236.00 per year

Associate Solutions Engineer

careers@aicrisk.com

Remote • 4d ago

Easy Apply

Full-time, Third Party

Depends on Experience

Associate Distribution Engineer

Beacon Hill

Charlotte, North Carolina • Today

Easy Apply

Contract

$25 - $29 per hour

Associate, eSupport/Development Engineer

Sumitomo Mitsui Financial Group, Inc.

Charlotte, North Carolina • Today

Full-time

USD 97,000.00 - 154,000.00 per year

IT Technician Intern

BorgWarner

Asheville, North Carolina • Today

Part-time

Director of IT Enterprise

ScrumBytes

Remote • Yesterday

Easy Apply

Full-time

Depends on Experience

IT EUX Junior Engineer I - Remote US Only

Blue Mantis

Remote • Today

Full-time

USD 17.00 - 19.00 per hour

Junior IT Asset Management Coordinator

Alpha Silicon

North Carolina • Today

Easy Apply

Full-time, Contract, Third Party

Technical Support Specialist I (Hybrid) - WashU IT

Washington University School of Medicine

Clayton, North Carolina • Today

Full-time

USD 23.37 - 36.19 per hour

Remote - Junior IT & AI Support Specialist

ALOA ETS

Remote or Hybrid in Mesa, Arizona • 3d ago

Easy Apply

Full-time

30000 - 35000

IT Virtual Desktop Infrastructure Engineer

Holland & Knight LLP

Remote or Tampa, Florida • Today

Full-time

Consultant, IT

Duke University

Durham, North Carolina • Today

Full-time

IT-Tolling/Traffic Technical Director

Parsons Services Company

Remote • Today

Full-time

USD 148,300.00 - 266,900.00 per year

IT Support Specialist (Entry-Level)

IDEMIA

Charlotte, North Carolina • Today

Full-time

Job Details

Skills

Service Desk
Remote Support
Finance
Service Delivery
Customer Relationship Management (CRM)
Modeling
Use Cases
Application Support
Tier 2
Workflow
FOCUS
SLA
Tier 1
Citrix
Active Directory
Technical Support
IT Service Management
ServiceNow
BMC Remedy
Service Operations
Incident Management
Talent Management
Altera
KPI
Onboarding
Boost
Motivation
Collaboration
IT Management
Management
Leadership
Performance Management
Preventive Maintenance
Project Management
Market Analysis
JD

Service Desk
Remote Support
Finance
Service Delivery
Customer Relationship Management (CRM)
Modeling
Use Cases
Application Support
Tier 2
Workflow
FOCUS
SLA
Tier 1
Citrix
Active Directory
Technical Support
IT Service Management
ServiceNow
BMC Remedy
Service Operations
Incident Management
Talent Management
Altera
KPI
Onboarding
Boost
Motivation
Collaboration
IT Management
Management
Leadership
Performance Management
Preventive Maintenance
Project Management
Market Analysis
JD

Summary

Job Title: IT Service Management (Service Desk/Desktop Support)

Key Responsibilities - IT Service Management (Service Desk/Desktop Support)

Delivering Responsive & Efficient IT Services - Lead day-to-day operations to ensure high-quality IT support tailored to the specific needs of the client hospital, across both technical and application support domains.
Supporting Account Success - Contribute to the profitability and financial health of the account by aligning service delivery with corporate revenue and margin goals.
Client Relationship Management - Build and nurture strong client relationships, proactively addressing issues to reinforce trust and satisfaction.
Proactive Risk Oversight - Continuously monitor potential risks and ensure timely and appropriate escalation to maintain operational stability.
Empowering & Managing High-Performance Teams - Ensure optimal resource utilization and foster an environment where milestones are met and staff feel supported, capable, and motivated.
Driving Process Excellence - Identify operational gaps and improvement opportunities. Facilitate process workflow modeling to collaborate on process enhancements, automation strategies, and clearly defined end-to-end use cases.
Support Model Experience - Manage and support around-the-clock technical and application support processes -including Tier 1 and Tier 2 workflows-with a strong focus on meeting SLA and OLA commitments.

Technical Expertise

Proven experience leading a team responsible for Tier 1 troubleshooting across Citrix, Active Directory, and desktop/office environments, but not limited to these areas of technical support.
Skilled in ITSM platforms such as ServiceNow, Remedy, and similar tools, ensuring efficient service operations and incident management.

Leadership & Talent Development (For Roles with Direct Reports)

Altera Digital Health sets clear expectations for managers to foster team growth and excellence:

Recruit a diverse and capable team to build a strong talent mix.
Demonstrated ability to work closely with individual contributors to identify business challenges, analyse performance gaps, implement creative solutions, and track success through relevant KPIs.
Accelerate onboarding to ensure new hires are set up for success.
Communicate clear objectives that empower individuals and align with team goals.
Assign work strategically to maximize employee strengths and contributions.
Guide and coach team members through personalized development plans.
Provide timely, constructive feedback and address underperformance with care.
Celebrate achievements to reftain talent and boost motivation.
Keep the team informed and connected with business updates and team progress.
Cultivate a positive team culture that inspires collaboration and pride in shared success.

Education

Bachelor's Degree (Preferred)

Work Experience

5+ years relevant work experience; 2-3 years at the Senior level or equivalent experience (Preferred)

Additional Work Experience

2 years experience in information technology management (Preferred)

Management Experience

0-2 years relevant leadership experience (Preferred)

Working Conditions:

Shift Hours - Standard shift working - Monday - Friday, within 8:00 AM - 7:00 PM EST

Our company complies with all local/state regulations in regard to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example.

Salary range: $50,000-$80,000.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: harrisme
Position Id: 6f19d618059cb5c16d4e0455b5e6a32e
Posted 2 hours ago

Fitment

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Job Details

Skills

Service Desk
Remote Support
Finance
Service Delivery
Customer Relationship Management (CRM)
Modeling
Use Cases
Application Support
Tier 2
Workflow
FOCUS
SLA
Tier 1
Citrix
Active Directory
Technical Support
IT Service Management
ServiceNow
BMC Remedy
Service Operations
Incident Management
Talent Management
Altera
KPI
Onboarding
Boost
Motivation
Collaboration
IT Management
Management
Leadership
Performance Management
Preventive Maintenance
Project Management
Market Analysis
JD

Service Desk
Remote Support
Finance
Service Delivery
Customer Relationship Management (CRM)
Modeling
Use Cases
Application Support
Tier 2
Workflow
FOCUS
SLA
Tier 1
Citrix
Active Directory
Technical Support
IT Service Management
ServiceNow
BMC Remedy
Service Operations
Incident Management
Talent Management
Altera
KPI
Onboarding
Boost
Motivation
Collaboration
IT Management
Management
Leadership
Performance Management
Preventive Maintenance
Project Management
Market Analysis
JD

Summary

Job Title: IT Service Management (Service Desk/Desktop Support)

Key Responsibilities - IT Service Management (Service Desk/Desktop Support)

Delivering Responsive & Efficient IT Services - Lead day-to-day operations to ensure high-quality IT support tailored to the specific needs of the client hospital, across both technical and application support domains.
Supporting Account Success - Contribute to the profitability and financial health of the account by aligning service delivery with corporate revenue and margin goals.
Client Relationship Management - Build and nurture strong client relationships, proactively addressing issues to reinforce trust and satisfaction.
Proactive Risk Oversight - Continuously monitor potential risks and ensure timely and appropriate escalation to maintain operational stability.
Empowering & Managing High-Performance Teams - Ensure optimal resource utilization and foster an environment where milestones are met and staff feel supported, capable, and motivated.
Driving Process Excellence - Identify operational gaps and improvement opportunities. Facilitate process workflow modeling to collaborate on process enhancements, automation strategies, and clearly defined end-to-end use cases.
Support Model Experience - Manage and support around-the-clock technical and application support processes -including Tier 1 and Tier 2 workflows-with a strong focus on meeting SLA and OLA commitments.

Technical Expertise

Proven experience leading a team responsible for Tier 1 troubleshooting across Citrix, Active Directory, and desktop/office environments, but not limited to these areas of technical support.
Skilled in ITSM platforms such as ServiceNow, Remedy, and similar tools, ensuring efficient service operations and incident management.

Leadership & Talent Development (For Roles with Direct Reports)

Altera Digital Health sets clear expectations for managers to foster team growth and excellence:

Recruit a diverse and capable team to build a strong talent mix.
Demonstrated ability to work closely with individual contributors to identify business challenges, analyse performance gaps, implement creative solutions, and track success through relevant KPIs.
Accelerate onboarding to ensure new hires are set up for success.
Communicate clear objectives that empower individuals and align with team goals.
Assign work strategically to maximize employee strengths and contributions.
Guide and coach team members through personalized development plans.
Provide timely, constructive feedback and address underperformance with care.
Celebrate achievements to reftain talent and boost motivation.
Keep the team informed and connected with business updates and team progress.
Cultivate a positive team culture that inspires collaboration and pride in shared success.

Education

Bachelor's Degree (Preferred)

Work Experience

5+ years relevant work experience; 2-3 years at the Senior level or equivalent experience (Preferred)

Additional Work Experience

2 years experience in information technology management (Preferred)

Management Experience

0-2 years relevant leadership experience (Preferred)

Dice Id: harrisme
Position Id: 6f19d618059cb5c16d4e0455b5e6a32e
Posted 2 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

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