Description Robert Half is seeking an experienced
ITSM Platform Administrator to support and enhance a growing enterprise service management environment. This role will focus on the administration, configuration, automation, and continuous improvement of the organization's
TeamDynamix platform, with a strong emphasis on
employee lifecycle management, service catalog development, workflow automation, and AI-powered service delivery.
Responsibilities:- Administer, configure, and optimize the TeamDynamix IT Service Management (ITSM) platform.
- Support the design and rollout of the employee lifecycle process for onboarding, transfers and departures. Work with each department's technical staff to define and build their Access Groups.
- Manage and optimize the client portal, ensuring a user-friendly and efficient experience.
- Administer service catalogs, ticketing processes, SLAs, and workflow automations.
- Determine requirements for new request forms and services, then design, build, test and implement them in the client portal.
- Help establish scalable identity lifecycle and access management workflows across departments.
- Develop and maintain integrations using TeamDynamix iPaaS and its low-code workflow capabilities.
- Support API integrations and data exchanges between TeamDynamix and other enterprise systems.
- Participate in the configuration, testing, rollout, and optimization of AI chatbot functionality within the TeamDynamix platform.
- Create and maintain system documentation, knowledge articles, process guides, and content standards.
Requirements - 3+ years of experience administering an ITSM platform such as TeamDynamix, ServiceNow, Freshservice, Ivanti, Cherwell, or Jira Service Management.
- Experience configuring service catalogs, request forms, workflows, ticketing processes, SLAs, and knowledge bases.
- Experience supporting onboarding, offboarding, and access management processes.
- Strong organizational skills with the ability to prioritize multiple initiatives simultaneously.
- TeamDynamix iPaaS integration development experience.
- Service Catalog and Client Portal design experience.
- Knowledge Base administration and governance experience.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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