Apply Now

IT Service Delivery Manager - Manufacturing Operations Support

Greensboro, NC, US • Posted 18 hours ago • Updated 5 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

🫥 Flibbertigibetting...

Job Details

Skills

Japanese
Design Of Experiments
Project Management
Performance Management
Preventive Maintenance
English
Manufacturing Operations
Performance Metrics
Incident Management
Executive Communications
Reliability Engineering
User Experience
Regulatory Compliance
Mentorship
Collaboration
Accountability
Quality Management
Production Planning
Process Optimization
Leadership
Stakeholder Management
Root Cause Analysis
Conflict Resolution
Problem Solving
Presentations
Continuous Improvement
Kaizen
FOCUS
Operational Excellence
Computer Science
Computer Engineering
Mechanical Engineering
Electrical Engineering
IT Operations
IT Service Management
Manufacturing
Manufacturing Operations Management
MOM
MES
Siemens
Technical Support
Release Management
Microsoft Office
Application Lifecycle Management
DevOps
Analytical Skill
Communication
Customer Service
Management

Japanese
Design Of Experiments
Project Management
Performance Management
Preventive Maintenance
English
Manufacturing Operations
Performance Metrics
Incident Management
Executive Communications
Reliability Engineering
User Experience
Regulatory Compliance
Mentorship
Collaboration
Accountability
Quality Management
Production Planning
Process Optimization
Leadership
Stakeholder Management
Root Cause Analysis
Conflict Resolution
Problem Solving
Presentations
Continuous Improvement
Kaizen
FOCUS
Operational Excellence
Computer Science
Computer Engineering
Mechanical Engineering
Electrical Engineering
IT Operations
IT Service Management
Manufacturing
Manufacturing Operations Management
MOM
MES
Siemens
Technical Support
Release Management
Microsoft Office
Application Lifecycle Management
DevOps
Analytical Skill
Communication
Customer Service
Management

Summary

Job Details

Job Title: IT Service Delivery Manager - Manufacturing Operations Support
Client: Japanese Company
Working Location: Greensboro, North Carolina
Working Style: Onsite
Employment Type: Contract-to-Hire (No C2C)
Salary: DOE
Benefit: Available upon conversion to full-time (Contract-to-Hire)
Visa Support: No
Working Hours: Monday - Friday, 8:00 AM - 5:00 PM (Occasional evening/weekend work as needed)
Language: English

Key Responsibilities

Lead IT service delivery for manufacturing operations, supporting Siemens Opcenter (MOM/MES) applications.
Serve as the primary IT contact for plant operations, aligning IT services with production schedules and business SLAs.
Manage incident, problem, request, change, and release processes while improving service performance metrics.
Coordinate application updates, system patches, releases, and integrations with vendors and internal engineering teams.
Lead major incident response, root cause analysis, corrective actions, and executive communications.
Develop operational reports covering service performance, availability, capacity, and continuous improvement initiatives.
Drive Kaizen initiatives to improve system reliability, production efficiency, and user experience.
Standardize operational procedures (SOPs) while ensuring compliance with company policies and regulations.
Lead and mentor the operations support team, promoting collaboration, accountability, and continuous learning.
Partner with manufacturing, quality, maintenance, engineering, and production planning teams to optimize IT services.
Identify opportunities for automation, process optimization, and increased business value through technology.

The right candidate will possess:

Experience leading IT service delivery within a manufacturing environment.
Strong understanding of MOM/MES platforms, preferably Siemens Opcenter.
Excellent leadership and stakeholder management skills.
Strong analytical mindset with proven root cause analysis and problem-solving abilities.
Excellent communication and presentation skills for both technical and non-technical audiences.
A continuous improvement (Kaizen) mindset with a focus on operational excellence.
Ability to work effectively with cross-functional and global teams.

Required Qualifications & Skills

Bachelor's degree in Computer Science, Computer Engineering, Mechanical Engineering, Electrical Engineering, or a related field (or equivalent experience).
2+ years of IT operations or IT service management experience supporting manufacturing environments.
Experience supporting MOM/MES applications (Siemens Opcenter preferred).
Experience leading technical support teams and service improvement initiatives.
Strong knowledge of Incident, Problem, Change, and Release Management processes.
Experience with ticket management systems and Microsoft Office.
Understanding of application lifecycle management and DevOps practices.
Excellent troubleshooting, analytical, and communication skills.
Strong organizational, time management, and customer service skills.
Experience working in global or cross-cultural environments is preferred.
Ability to negotiate and manage stakeholder expectations effectively.

Important Notice
No C2C: We do not accept Corp-to-Corp (C2C) arrangements for this position.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91130525
Position Id: 3e8bc70751b28da2f3510e8300892fa1
Posted 18 hours ago

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

IT Manager I

Sophia, North Carolina

•

Today

GENERAL PURPOSE : The IT Manager I is responsible to lead a team of IT professionals to provide IT Infrastructure and end-user technical support to the Ross Supply Chain Distribution Center Operations team. Works with the IT and business management teams to define overall technical direction. Coordinates the efforts of internal and external staff, and of key business partners in the support of existing production systems and in the execution of new system projects. Serves as a functional and/or

Full-time

Director Technology Operations & Services Management

Michigan

•

Today

US, Michigan The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: The Director of Technology Operations & Service Management leads enterprise technology operations an

Full-time

IT Operations Manager

No location provided

•

Today

Job Posting Important Recruitment Information for this vacancy: Job Posting Closes: Open Until Filled Department of Administration, Office of Systems Management Office of Systems Management | Kansas Department of Administration About the Position: Who can apply: Anyone Classified/Unclassified Service: Unclassified Full/Part-time: Full-Time Regular/Temporary: Regular FLSA Status: Exempt Work Schedule: Monday-Friday 8:00 am to 5:00 pm Eligible to Receive Benefits: Yes Veterans' Preference Eligibl

Full-time

USD 90,000.00 - 100,000.00 per year

Senior Manager, Infrastructure & Operations - Americas

Remote

•

Today

Senior Manager, Infrastructure & Operations - Americas Job Posting Location: Remote, USA Posting Start Date: 7/24/26 Req Id: 9358 Required Travel: 0 - 30% Remote, Onsite or Hybrid?: Remote For more than 100 years, Modine has solved the toughest thermal management challenges for mission-critical applications. Our purpose of Engineering a Cleaner, Healthier World means we are always evolving our portfolio of technologies to provide the latest heating, cooling, and ventilation solutions. Through t

Full-time

Search all similar jobs

More jobs at Cinter Career in Greensboro, NC