HBITS: HBITS-08-15027
Expert, IT Specialist
30 month contract
Interview: In-person
Work model: 100% Office (No telecommuting stated) - in NY, NY
--- Project Description ---
The candidate for this position will be responsible for providing
technical support for hardware and software for end users. This
position will oversee and establish Service Desk processes designed to
enable the delivery of high-quality service to end users and ensure
service support and delivery are in place to meet the agency's business
needs.
--- Day-to-Day Tasks ---
1. Develop and ensure deployment documentation such as design and
environment specifications, user and technical manuals, and process
documentation. Works with and troubleshoots remote access
technologies (VPN, terminal services)
2. Maintain Active Directory Group Policy and Preference management
3. Monitor operating system & apply patching when applicable
4. Collaborate with internal and external application support, systems
infrastructre, security, network, telecom, and service desk departments
to deliver the best desktop experience to the enterprise
5. Conduct proof of concepts and evaluation of new client computing
hardware and software technology and research and develop new
procedures that streamline operational processes
6. Subject Matter Expert on highly complex issues for Desktop and
Service Support teams
7. Develop and document architectural design for endpoint hardware as
well as operating systems configurations and management capabilities
8. Perform secure baseline image creation and tailoring of Windows
operating system images for specific hardware configurations from a
common core baseline
9. Support application packaging, deployments, documentation and
release control in an Enterprise environment
10. Utilize PowerShell scripting to maximize productivity of platform
management
11. Administer corporate mobile device management solution
12. Maintain platform security and compliance in alignment with agency's
cyber security program to protect data
13. Define, create and test Group Policies and updates for endpoint OS
14. Utilize standard enterprise tools to develop or implement infrastructure
hardware, software or other technical components
15. Provide preventative maintenance, troubleshooting and quickly resolve
routine problems to ensure infrastructure stability
16. Work alongside business operations teams, project management
teams, and additional IT teams to coordinate work efforts and establish
processes
17. Perform system software and hardware upgrades and changes;
including planning, scheduling, testing and coordination
18. Monitor, measure and test current/new infrastructure products and
services
19. Perform operational, project and support tasks with little to no
supervision, while meeting or exceeding SLAs and performance
expectations.
--- Required Qualifications ---
84 months experience in the field of Desktop Engineering
84 months experience with technical approaches in design, build testing and
debugging problems
84 months experience in mobile device management (MDM) solution
84 months experience with Active Directory group policy standard
84 months of engineer experience; research, analysis, planning and
implementation
Certifications relevant to MS Windows
84 months experience with Networking concepts (DHCP, VLANS, ACLs,
Firewalls, etc.)
84 months experience with organizational skills (effectively manages
assigned tickets & queues; properly categorize, document ticket resolution in
a timely manner) & ability to handle multiple tasks and shifting priorities
(effectively prioritize impact vs. urgency. Ex. Technician is working on a non-
urgent task like inventory update then a ticket comes regarding a field users'
computer not turning on at all.)
84 months experience in Windows 11 including 64 bit operating systems
84 months experience with Client workstations hardware and operating
systems
84 months experience with Window image deployment and package
creation/management
84 months experience with client-based security management tools including
anti-virus, PKI, HHD encryption, and general client-based security hardening
84 months of scripting language experience - Power Shell & VB Script
preferred
84 months experience with cyber security best practices and compliance. (ex:
not connecting a suspected infected computer to internal agency network
during troubleshooting, confirming users have taking AUP training before
technicians install software to access department email from their person
phone. If a user reports a suspicious email, making sure users properly report
suspicious emails received and properly handle the suspected email).
84 months experience with advanced troubleshooting and support for VPN,
VDI, 2 Factor Authentication and network printing
84 months active directory management experience
84 months experience analyzing and problem-solving hardware/software
issues
MVP Consulting Plus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Reasonable accommodations are available for qualified individuals with disabilities during the application process.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 10109907
- Position Id: a5046cd189076445a97db4251897fcaf
- Posted 4 hours ago
