job summary: We are seeking a customer-focused Service Desk Analyst EDP to serve as the front-line, Level 1 and 1.5 technical support for the NYC Health + Hospitals enterprise. This role provides critical IT support across seven hospital networks and corporate offices. Managing phone queues, emails, and automated tickets in ServiceNow, you will triage, troubleshoot, and resolve technical issues to ensure high end-user satisfaction and strict adherence to service level agreements (SLAs). locatio