Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job Overview
Milestone Technologies is seeking a Manager to collaborate with the client operations management team and deliver a best-in-class service. In this role, you will be tasked with recommending improvements to systems and processes, identifying areas for service enhancement, and optimizing resource utilization.
How You Will Make a Difference:
Partnering with client operations management teams to achieve a best-in-class service
Recommending improvements to systems and processes to identify areas for service enhancement and optimize resource utilization
Business Intelligence and Analytics: Performing ad-hoc analysis and regular business reviews to support decision-making. Collaborating with the client to enhance data systems and develop new reporting methods for improved business visibility
People Management: Leading, motivating, inspiring, and encouraging both your own and cross-functional teams across various services
Project Management: Collaborating on cross-functional operational initiatives, identifying process and system gaps, and partnering with Milestone and client operations and capacity planning teams to drive business results
Service Management:
Service Level Reporting
Service Risk Management & Escalation
Operational Improvement Planning
Global Operations Manager Collaboration
Program Management
Data Security and Component Handling Best Practices
Operational Health & Safety Program Collaboration
Process development for delivering services to scope specifications & best practice Client Relationship Management
Resource Management:
Quarterly resource forecasting per site per region
Partnering with recruiters on job requisition specifications and candidate qualification specifications
Partnering with recruiting on open resourcing requirements and ensuring open positions are filled in a timely manner
Employee On-boarding & Off-boarding responsibilities
Partnering with Training Lead/Specialist regarding new hire and continuous training needs for the region
Management responsibility for Team Leads
Collaboration on new/changed HR program development, design, and execution
Career path, training, and employee development
Ensuring succession planning for the region
Regular 1:1s with team members
Quarterly performance review of team members
Partnering with HR on employee issues
What You Will Need to Succeed:
HS Diploma or GED
A minimum of 5 years of warehouse, logistics, inventory control, or related experience, including a minimum of 2 years of leadership/supervisory experience
Experience in lean management for operations, planning, finance, or consulting
Project management: proven ability to lead cross-functional projects
Strong analytical and problem-solving skills with extensive business acumen
Effective communication and intercultural skills
Highly innovative, flexible, and self-directed
People skills - maximizing trusting effective relationships
Strong written and verbal communication skills
Strong interpersonal skills and an assertive approach, while maintaining your ability to be vocally self-critical
A smart way of thinking to find innovative approaches for business operations management
A business-focused way of thinking and a strong hands-on, results-driven mentality combined with a high desire to work strategically
Passionate self-starter, decisive, and able to move with speed to implement ideas.
Bachelor's Degree from an accredited institution
Multi-site experience leading teams and operations
Compensation
Estimated Pay Range:
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 90666340
- Position Id: 14226
- Posted 3 hours ago
