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Senior ServiceNow CSM - Now Assist Engineer

SAIC

Remote • Today

Full-time

USD 120,001.00 - 160,000.00 per year

ServiceNow CSM - Now Assist Engineer

SAIC

Remote • Today

Full-time

USD 120,001.00 - 160,000.00 per year

Senior ServiceNow CSM or ITSM Developer DHS with Public Trust (Remote)

ICF Consulting Group, Inc.

Remote or Reston, Virginia • Today

Full-time

USD 98,614.00 - 167,644.00 per year

Sr. ServiceNow Engineer (TS/SCI w/ CI Poly)

A&M Technologies, Inc.

Sterling, Virginia • Today

Full-time

Senior ServiceNow Developer/Engineer

Harris Corporation

Melbourne, Florida • Today

Full-time

Senior ServiceNow Engineer

Lightfeather.io, LLC

No location provided • Today

Full-time

USD 90,000.00 - 115,000.00 per year

ServiceNow - RSM/CSM

Divit Technologies, Inc.

Remote • Yesterday

Easy Apply

Part-time, Third Party

65+

Senior Principal ServiceNow Engineer

General Dynamics

Florida • Today

Full-time

USD 161,500.00 - 218,500.00 per year

Senior ServiceNow Engineer

Inovalon

Remote • Today

Full-time

USD 105,000.00 - 130,000.00 per year

Senior Scrum Master

Lumen Solutions Group Inc.

Remote • Today

Easy Apply

Contract

Depends on Experience

Senior ServiceNow Technical Consultant

Milestone Technologies, Inc.

Remote • Today

Full-time

Senior Engineer

CBTS

Cincinnati, Ohio • Today

Full-time

ServiceNow Systems Administrator Senior

RSM US LLP

Denver, Colorado • Today

Full-time

USD 95,400.00 - 163,900.00 per year

Senior-Level ServiceNow Developer

Accenture LLP

Washington, District of Columbia • Today

Full-time

USD 91,300.00 - 184,900.00 per year

Senior Configuration Management Specialist

Chenega MIOS

Arlington, Virginia • Today

Full-time

USD 120,000.00 - 145,000.00 per year

Senior ServiceNow System Administrator

Thales USA

Austin, Texas • Today

Full-time

USD 93,000.00 - 172,680.00 per year

Senior ServiceNow Technical Consultant

Milestone Technologies, Inc.

Mumbai, Maharashtra • Today

Full-time

Software Engineer Sr Advisor

General Dynamics

Annapolis, Maryland • Today

Full-time

USD 195,500.00 - 264,500.00 per year

Senior Engineer

Invesco

Atlanta, Georgia • Today

Full-time

Senior ServiceNow Technical Consultant

Milestone Technologies, Inc.

Remote • Today

Full-time

Senior VCS Engineer

Mizuho Bank, Ltd.

No location provided • Today

Full-time

USD 111,000.00 - 180,000.00 per year

Cyber ServiceNow - Senior Consultant

Deloitte

Atlanta, Georgia • 5d ago

Full-time

USD 105,400.00 - 207,800.00 per year

Senior Systems Engineer IV

Banner Defense, Inc.

Huntsville, Alabama • Today

Full-time

USD 130,000.00 - 136,000.00 per year

Senior Engineer

Thompson Engineering

Daphne, Alabama • Today

Full-time

Senior Engineer

Thompson Engineering

Pensacola, Florida • Today

Full-time

Senior Engineer

Thompson Engineering

Alabama • Today

Full-time

Senior Engineer

Thompson Engineering

Biloxi, Mississippi • Today

Full-time

Senior Community Support Engineer

Retool

San Francisco, California • Today

Full-time

USD 140,000.00 - 187,000.00 per year

Engineer Senior

Elevance Health

Grand Prairie, Texas • Today

Full-time

Senior Engineer

Braun Intertec Corporation

Cedar Rapids, Iowa • Today

Full-time

USD 96,000.00 - 144,000.00 per year

SAIC

Job Details

Skills

Customer Relationship Management (CRM)
Service Operations
Knowledge Management
Management
Service Delivery
Dashboard
Customer Facing
Data Security
Privacy
Performance Monitoring
Testing
Generative Artificial Intelligence (AI)
Auditing
Regulatory Compliance
ISSM
Access Control
Release Management
Backup
Recovery
Documentation
Workflow
Standard Operating Procedure
Security Clearance
GNU Compiler Collection
DoD
ServiceNow
Artificial Intelligence
Information Technology
Systems Engineering
FOCUS

Customer Relationship Management (CRM)
Service Operations
Knowledge Management
Management
Service Delivery
Dashboard
Customer Facing
Data Security
Privacy
Performance Monitoring
Testing
Generative Artificial Intelligence (AI)
Auditing
Regulatory Compliance
ISSM
Access Control
Release Management
Backup
Recovery
Documentation
Workflow
Standard Operating Procedure
Security Clearance
GNU Compiler Collection
DoD
ServiceNow
Artificial Intelligence
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2615318

Location: Remote Work, VA, US

Date Posted: 2026-08-05

Category: Information Technology

Subcategory: Platform Engr

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: Interim_Secret

Clearance Level Must Be Able to Obtain: Secret

Potential for Remote Work: ORA_REMOTE

Description

Responsibilities:

Customer Service Management (CSM)

Configure, maintain, and support ServiceNow Customer Service Management (CSM) capabilities, including:
- Case Management
- Service Operations
- Knowledge Management
- Customer Portals and Experience Components
- Request and Entitlement Management
- Digital Engagement and Self-Service capabilities
Support customer and mission support workflows that improve case resolution and service delivery
Develop and maintain service catalogs, workflows, dashboards, reports, and automations supporting customer-facing operations
Assist with configuring integrations between ServiceNow CSM and enterprise systems using REST APIs and Integration Hub

Now Assist Implementation and AI Enablement

Support the implementation and configuration of ServiceNow Now Assist capabilities supporting CSM and related business functions
Configure and maintain AI-powered features including:
- Case summarization
- Recommended responses
- Knowledge generation
- Search augmentation
- Conversational experiences and Virtual Agent enhancements
Assist with AI operational processes related to:
- Access controls
- Data protection and privacy
- Human review and approval processes
- AI performance monitoring
Participate in testing, validation, and sustainment activities for AI-enabled capabilities

AI Governance and Compliance

Follow established governance and security processes for Now Assist and Generative AI capabilities
Support activities related to:
- Responsible AI practices
- Data classification and handling
- User access controls
- Change and release management
- Audit and compliance activities
Coordinate with security personnel, including ISSO/ISSM staff, to ensure AI capabilities comply with Government requirements

Operations and Maintenance (O&M)

Support day-to-day ServiceNow CSM and Now Assist operations
Monitor application health, performance, and AI feature effectiveness
Troubleshoot and resolve:
- Availability issues
- Access control issues
- AI capability issues
- Integration issues
- Knowledge and search performance issues
Support upgrades, patching, release management, and backup and recovery activities
Maintain operational documentation, workflows, and standard operating procedures

Qualifications

Required Qualifications:

Bachelors and 9+ years of industry experience
Minimum 2 years of ServiceNow experience
A Minimum of a Secret clearance is required
ServiceNow Certified System Administrator (CSA)
ServiceNow AI or Now Assist implementation experience
Experience establishing AI governance frameworks in regulated environments
Experience supporting ServiceNow in DoD, Federal, GCC High, IL4, or IL5/IL6 environments
Familiarity with:
- DoD AI Ethical Principles
- AI governance and operational oversight processes
Experience with large-scale ServiceNow CSM and AI deployments supporting enterprise customers

Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2615318
Posted 2 hours ago

Company Info

About SAIC

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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Similar Jobs

ServiceNow CSM - Now Assist Engineer

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Job ID: 2614752 Location: Remote Work, VA, US Date Posted: 2026-08-03 Category: Information Technology Subcategory: Platform Engr Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: Interim_Secret Clearance Level Must Be Able to Obtain: Secret Potential for Remote Work: ORA_REMOTE Description Responsibilities: Customer Service Management (CSM) Configure, maintain, and support ServiceNow Customer Service Management (CSM) capabilities, including:Case ManagementServ

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Job ID: 2615286-OTHLOC-187 Location: Remote Work, TX, US Date Posted: 2026-08-04 Category: Software Subcategory: SW Engineer Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: None Clearance Level Must Be Able to Obtain: Secret Potential for Remote Work: ORA_REMOTE Description We are seeking a highly skilled and motivated mid-level ServiceNow Software Developer with a As part of our talented team, you will play a critical role in the design, development, and impl

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Senior ServiceNow Developer

Remote

•

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Job ID: 2613737 Location: Remote Work, MN, US Date Posted: 2026-07-08 Category: Software Subcategory: SW Engineer Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: None Clearance Level Must Be Able to Obtain: Public Trust Potential for Remote Work: ORA_REMOTE Description SAIC is looking for exceptional IT professionals to join our Civilian Sector as a Senior ServiceNow Developer in support of the continued growth on our Federal Aviation Administration Integrated

Full-time

USD 120,001.00 - 160,000.00 per year

SAIC

Job Details

Skills

Customer Relationship Management (CRM)
Service Operations
Knowledge Management
Management
Service Delivery
Dashboard
Customer Facing
Data Security
Privacy
Performance Monitoring
Testing
Generative Artificial Intelligence (AI)
Auditing
Regulatory Compliance
ISSM
Access Control
Release Management
Backup
Recovery
Documentation
Workflow
Standard Operating Procedure
Security Clearance
GNU Compiler Collection
DoD
ServiceNow
Artificial Intelligence
Information Technology
Systems Engineering
FOCUS

Customer Relationship Management (CRM)
Service Operations
Knowledge Management
Management
Service Delivery
Dashboard
Customer Facing
Data Security
Privacy
Performance Monitoring
Testing
Generative Artificial Intelligence (AI)
Auditing
Regulatory Compliance
ISSM
Access Control
Release Management
Backup
Recovery
Documentation
Workflow
Standard Operating Procedure
Security Clearance
GNU Compiler Collection
DoD
ServiceNow
Artificial Intelligence
Information Technology
Systems Engineering
FOCUS

Summary

Configure, maintain, and support ServiceNow Customer Service Management (CSM) capabilities, including:
- Case Management
- Service Operations
- Knowledge Management
- Customer Portals and Experience Components
- Request and Entitlement Management
- Digital Engagement and Self-Service capabilities
Support customer and mission support workflows that improve case resolution and service delivery
Develop and maintain service catalogs, workflows, dashboards, reports, and automations supporting customer-facing operations
Assist with configuring integrations between ServiceNow CSM and enterprise systems using REST APIs and Integration Hub

Now Assist Implementation and AI Enablement

Support the implementation and configuration of ServiceNow Now Assist capabilities supporting CSM and related business functions
Configure and maintain AI-powered features including:
- Case summarization
- Recommended responses
- Knowledge generation
- Search augmentation
- Conversational experiences and Virtual Agent enhancements
Assist with AI operational processes related to:
- Access controls
- Data protection and privacy
- Human review and approval processes
- AI performance monitoring
Participate in testing, validation, and sustainment activities for AI-enabled capabilities

AI Governance and Compliance

Follow established governance and security processes for Now Assist and Generative AI capabilities
Support activities related to:
- Responsible AI practices
- Data classification and handling
- User access controls
- Change and release management
- Audit and compliance activities
Coordinate with security personnel, including ISSO/ISSM staff, to ensure AI capabilities comply with Government requirements

Operations and Maintenance (O&M)

Support day-to-day ServiceNow CSM and Now Assist operations
Monitor application health, performance, and AI feature effectiveness
Troubleshoot and resolve:
- Availability issues
- Access control issues
- AI capability issues
- Integration issues
- Knowledge and search performance issues
Support upgrades, patching, release management, and backup and recovery activities
Maintain operational documentation, workflows, and standard operating procedures

Qualifications

Required Qualifications:

Bachelors and 9+ years of industry experience
Minimum 2 years of ServiceNow experience
A Minimum of a Secret clearance is required
ServiceNow Certified System Administrator (CSA)
ServiceNow AI or Now Assist implementation experience
Experience establishing AI governance frameworks in regulated environments
Experience supporting ServiceNow in DoD, Federal, GCC High, IL4, or IL5/IL6 environments
Familiarity with:
- DoD AI Ethical Principles
- AI governance and operational oversight processes
Experience with large-scale ServiceNow CSM and AI deployments supporting enterprise customers

Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Dice Id: 10111346
Position Id: 2615318
Posted 2 hours ago

Company Info

About SAIC

Go to company profile

Fitment

Dice Job Match Score™

👾 Reticulating splines...

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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