Search Jobs | Dice.com

106 results (2 new)

Group by company

Senior ServiceNow CSM - Now Assist Engineer

SAIC

Remote • Today

Full-time

USD 120,001.00 - 160,000.00 per year

Senior ServiceNow CSM - Now Assist Engineer

SAIC

Remote • Today

Full-time

USD 120,001.00 - 160,000.00 per year

ServiceNow CSM - Now Assist Engineer

SAIC

Remote • Today

Full-time

USD 120,001.00 - 160,000.00 per year

Sr. ServiceNow Developer - CSM

System One

Hybrid in Reston, Virginia • 4d ago

Easy Apply

Contract

$83.33

ServiceNow Engineer with CSM and FSO within banking

Central Point Partners

Hybrid in Dallas, Texas • 4d ago

Easy Apply

Contract

Depends on Experience

Senior ServiceNow Developer CSM hybrid

Vega Consulting Solutions

Hybrid in Reston, Virginia • 4d ago

Easy Apply

Contract

Depends on Experience

Senior ServiceNow CMDB Engineer

Lightfeather.io, LLC

Washington, District of Columbia • Today

Full-time

USD 180,000.00 - 200,000.00 per year

Senior Servicenow Engineer

NTT DATA, Inc.

Baton Rouge, Louisiana • Today

Full-time

USD 65.00 - 74.38 per hour

Senior/Technical Consultant (ServiceNow Certification MUST)

TATA Consultancy Services Limited

Remote • 5d ago

Easy Apply

Full-time

120,000 - 160,000

Senior ServiceNow Engineer

Comcast Corp

Reston, Virginia • 27d ago

Full-time

USD 141,850.78 - 212,776.16 per year

ServiceNow -Senior/Technical Consultant (ServiceNow Certification MUST)

K&K Global Talent Solutions

Remote • 4d ago

Easy Apply

Full-time

Depends on Experience

ServiceNow Senior/Technical Consultant

TATA Consultancy Services Limited

Remote • 10d ago

Easy Apply

Full-time

110,000 - 140,000

Senior Service Now Leader

Dew Softech Inc

Newark, New Jersey • Today

Easy Apply

Full-time, Part-time, Contract, Third Party

Senior Servicenow Developer (Must have Active Secret clearance)

Global Solutions Group

Remote • 2d ago

Easy Apply

Contract

Depends on Experience

Senior ServiceNow Administrator

Takeda pharmaceutical

Remote or St. Louis, Missouri • Today

Full-time

USD 100,000.00 - 115,000.00 per year

Senior-Level ServiceNow Developer

Accenture LLP

Washington, District of Columbia • Today

Full-time

USD 91,300.00 - 184,900.00 per year

Senior Engineer

Deutsche Bank

Cary, North Carolina • Today

Full-time

USD 149,000.00 - 165,000.00 per year

ServiceNow Senior Automation Engineer

Truist

Charlotte, North Carolina • Today

Full-time

USD 130,000.00 per year

Senior Forward Deployed Engineer

SailPoint Technologies Holdings, Inc.

Austin, Texas • Today

Full-time

USD 126,200.00 - 212,754.00 per year

CSM ServiceNow Developer (No OPT/NO H1B)

Voto Consulting LLC

Hybrid in Reston, Virginia • 3d ago

Easy Apply

Full-time

60 - 65

Senior Control Engineer

GDH

Midland, Texas • Yesterday

Easy Apply

Full-time

Depends on Experience

Senior Control Engineer

GDH

Midland, Texas • Yesterday

Easy Apply

Full-time

Depends on Experience

ServiceNow Developer CSM DHS Public Trust (Remote)

ICF International, Inc.

Remote or Reston, Virginia • 29d ago

Full-time

USD 81,499.00 - 138,549.00 per year

Systems Engineer Support, Senior

DCS Corporation

Vanport, Pennsylvania • Today

Full-time

Senior Engineer

Braun Intertec Corporation

Cedar Rapids, Iowa • Today

Full-time

USD 96,000.00 - 144,000.00 per year

Sr Lead Support Engineer

Northern Trust

Chicago, Illinois • Today

Full-time

USD 114,500.00 - 194,700.00 per year

Senior Engineer

VOLT

San Diego, California • Today

Full-time

USD 65.00 - 67.00 per hour

Senior Engineer

Volt

San Diego, California • Today

Full-time

USD 65.00 - 67.00 per hour

Senior Engineer

Braun Intertec Corporation

Bloomington, Minnesota • Today

Full-time

USD 96,000.00 - 144,000.00 per year

Senior Mechanisms Engineer

Hermeus

Los Angeles, California • Today

Full-time

USD 138,550.00 - 187,450.00 per year

SAIC

Job Details

Skills

Customer Relationship Management (CRM)
Service Operations
Knowledge Management
Management
Service Delivery
Dashboard
Customer Facing
Data Security
Privacy
Performance Monitoring
Testing
Generative Artificial Intelligence (AI)
Auditing
Regulatory Compliance
ISSM
Access Control
Release Management
Backup
Recovery
Documentation
Workflow
Standard Operating Procedure
Security Clearance
GNU Compiler Collection
DoD
ServiceNow
Artificial Intelligence
Information Technology
Systems Engineering
FOCUS

Customer Relationship Management (CRM)
Service Operations
Knowledge Management
Management
Service Delivery
Dashboard
Customer Facing
Data Security
Privacy
Performance Monitoring
Testing
Generative Artificial Intelligence (AI)
Auditing
Regulatory Compliance
ISSM
Access Control
Release Management
Backup
Recovery
Documentation
Workflow
Standard Operating Procedure
Security Clearance
GNU Compiler Collection
DoD
ServiceNow
Artificial Intelligence
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2617025

Location: Remote Work, VA, US

Date Posted: 2026-09-18

Category: Information Technology

Subcategory: Platform Engr

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: Interim_Secret

Clearance Level Must Be Able to Obtain: Secret

Potential for Remote Work: ORA_REMOTE

Description

Responsibilities:

Customer Service Management (CSM)

Configure, maintain, and support ServiceNow Customer Service Management (CSM) capabilities, including:
- Case Management
- Service Operations
- Knowledge Management
- Customer Portals and Experience Components
- Request and Entitlement Management
- Digital Engagement and Self-Service capabilities
Support customer and mission support workflows that improve case resolution and service delivery
Develop and maintain service catalogs, workflows, dashboards, reports, and automations supporting customer-facing operations
Assist with configuring integrations between ServiceNow CSM and enterprise systems using REST APIs and Integration Hub

Now Assist Implementation and AI Enablement

Support the implementation and configuration of ServiceNow Now Assist capabilities supporting CSM and related business functions
Configure and maintain AI-powered features including:
- Case summarization
- Recommended responses
- Knowledge generation
- Search augmentation
- Conversational experiences and Virtual Agent enhancements
Assist with AI operational processes related to:
- Access controls
- Data protection and privacy
- Human review and approval processes
- AI performance monitoring
Participate in testing, validation, and sustainment activities for AI-enabled capabilities

AI Governance and Compliance

Follow established governance and security processes for Now Assist and Generative AI capabilities
Support activities related to:
- Responsible AI practices
- Data classification and handling
- User access controls
- Change and release management
- Audit and compliance activities
Coordinate with security personnel, including ISSO/ISSM staff, to ensure AI capabilities comply with Government requirements

Operations and Maintenance (O&M)

Support day-to-day ServiceNow CSM and Now Assist operations
Monitor application health, performance, and AI feature effectiveness
Troubleshoot and resolve:
- Availability issues
- Access control issues
- AI capability issues
- Integration issues
- Knowledge and search performance issues
Support upgrades, patching, release management, and backup and recovery activities
Maintain operational documentation, workflows, and standard operating procedures

Qualifications

Required Qualifications:

Bachelors and 9+ years of industry experience
Minimum 2 years of ServiceNow experience
IAT Level II certification is required
A Minimum of a Secret clearance is required
ServiceNow Certified System Administrator (CSA)
ServiceNow AI or Now Assist implementation experience
Experience establishing AI governance frameworks in regulated environments
Experience supporting ServiceNow in DoD, Federal, GCC High, IL4, or IL5/IL6 environments
Familiarity with:
- DoD AI Ethical Principles
- AI governance and operational oversight processes
Experience with large-scale ServiceNow CSM and AI deployments supporting enterprise customers

Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2617025
Posted 16 hours ago

Company Info

About SAIC

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

Go to company profile

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Remote

•

Today

Job ID: 2615318 Location: Remote Work, VA, US Date Posted: 2026-08-05 Category: Information Technology Subcategory: Platform Engr Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: Interim_Secret Clearance Level Must Be Able to Obtain: Secret Potential for Remote Work: ORA_REMOTE Description Responsibilities: Customer Service Management (CSM) Configure, maintain, and support ServiceNow Customer Service Management (CSM) capabilities, including: Case Management Se

Full-time

USD 120,001.00 - 160,000.00 per year

ServiceNow CSM - Now Assist Engineer

Remote

•

Today

Job ID: 2614752 Location: Remote Work, VA, US Date Posted: 2026-08-03 Category: Information Technology Subcategory: Platform Engr Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: Interim_Secret Clearance Level Must Be Able to Obtain: Secret Potential for Remote Work: ORA_REMOTE Description Responsibilities: Customer Service Management (CSM) Configure, maintain, and support ServiceNow Customer Service Management (CSM) capabilities, including: Case Management Se

Full-time

USD 120,001.00 - 160,000.00 per year

ServiceNow Software Developer

Remote

•

Today

Job ID: 2615286-OTHLOC-187 Location: Remote Work, TX, US Date Posted: 2026-08-04 Category: Software Subcategory: SW Engineer Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: None Clearance Level Must Be Able to Obtain: Secret Potential for Remote Work: ORA_REMOTE Description We are seeking a highly skilled and motivated mid-level ServiceNow Software Developer with a As part of our talented team, you will play a critical role in the design, development, and impl

Full-time

USD 80,001.00 - 120,000.00 per year

ServiceNow Software Developer

Remote

•

Today

Job ID: 2615286 Location: Remote Work, FL, US Date Posted: 2026-08-04 Category: Software Subcategory: SW Engineer Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: None Clearance Level Must Be Able to Obtain: Secret Potential for Remote Work: ORA_REMOTE Description We are seeking a highly skilled and motivated mid-level ServiceNow Software Developer with a As part of our talented team, you will play a critical role in the design, development, and implementation

Full-time

USD 80,001.00 - 120,000.00 per year

SAIC