Search Jobs | Dice.com

1 results (0 new)

Group by company

Sr. Endpoint Support (Desktop) Engineers - Remote

Connection

Remote or Schaumburg, Illinois • Today

Full-time

Job Details

Skills

Recruiting
Tier 3
IT Management
Knowledge Transfer
Provisioning
Lifecycle Management
Endpoint Protection
Regulatory Compliance
Policy Administration
Standard Operating Procedure
Remote Support
Computer Engineering
Microsoft Office
Active Directory
Microsoft
Microsoft Windows
Management
Computer Hardware
Customer Service
Communication
Mentorship

Summary

Overview

Connection has a fantastic opportunity through our Technical Staffing division for a Senior Endpoint Support (Desktop) Engineer. This is a long-term contract position with benefits.

This role will serve as a senior escalation point for complex endpoint support issues while partnering closely with the Desktop Support team to resolve technical challenges and mentor junior technicians.

Responsibilities

Serve as the Tier 3 escalation point for complex desktop and endpoint support issues.
Troubleshoot and resolve advanced Windows desktop, Microsoft 365, and endpoint management issues.
Provide technical leadership and mentorship to Desktop Support engineers, assisting with escalated incidents and knowledge transfer.
Support and administer Microsoft endpoint technologies including Microsoft 365, Active Directory, Intune, Windows Autopilot, and Microsoft Entra ID.
Manage endpoint provisioning, configuration, deployment, and lifecycle management.
Assist with endpoint security, device compliance, software deployments, and policy management.
Work collaboratively with infrastructure, security, and application teams to resolve cross-functional issues.
Document technical solutions, standard operating procedures, and best practices.

Qualifications

5 - 8+ years of Desktop Support, Endpoint Support, or Desktop Engineering experience.
Experience supporting enterprise Microsoft Windows environments.
Strong knowledge of:
- Microsoft 365 (O365)
- Active Directory
- Microsoft Intune
- Windows Autopilot
- Endpoint Management
Experience troubleshooting complex desktop, hardware, software, and endpoint issues.
Excellent customer service, communication, and interpersonal skills.
Experience mentoring or supporting junior technicians and acting as an escalation resource.
Ability to work independently in a remote environment while supporting Central Time business hours.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: PCCONN
Position Id: f28ab4c1eb9daf529e74174cd1915e9d
Posted 30+ days ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Desktop Support Engineer

Chicago, Illinois

•

5d ago

Responsibilities Provide end-user support for desktop, laptop, mobile, and collaboration technologiesBuild, deploy, upgrade, and maintain Windows endpoints and related infrastructureManage user onboarding, access permissions, and endpoint provisioningTroubleshoot hardware, software, and operating system issuesAutomate administrative tasks using PowerShell and other scripting toolsSupport meeting room technologies and workplace productivity solutionsResearch and recommend new technologies to impr

Full-time

L2 Service Desk Analyst

Lombard, Illinois

•

Today

Description We are looking for a dependable L2 Service Desk Analyst to support employees with a wide range of day-to-day technology needs in Illinois. This long-term contract position is ideal for someone who enjoys solving technical problems, delivering responsive service, and working directly with users across the business. The role calls for a hands-on, detail-oriented support specialist who can manage issues independently while maintaining a customer-focused approach. Responsibilities: Hand

Easy Apply

Contract

USD 23.75 - 27.50 per hour

IT Manager

Oak Park, Illinois

•

27d ago

Summary The IT Support Specialist provides front-line technical support, hardware management, and software administration across all organizational sites and remote environments. As an individual contributor, this role serves as the primary contact for daily end-user issues, workstation provisioning, and cloud productivity tools. The ideal candidate blends technical troubleshooting skill with customer-service professionalism, ensuring reliable operation of laptops, mobile devices, local network

Easy Apply

Full-time

65,000 - 70,000

Systems Engineer

Remote or Addison, Illinois

•

Today

Description We are looking for a Systems Engineer to support and advance endpoint and cloud operations for a modern enterprise environment in Addison, Illinois. This role focuses on strengthening device management, improving security and compliance, and building reliable standards for Windows and mobile platforms. The position also contributes to day-to-day Azure infrastructure support, partnering with cross-functional teams to resolve issues and maintain stable services. Responsibilities: Lead

Easy Apply

Full-time

USD 100,000.00 - 125,000.00 per year

Job Details

Skills

Recruiting
Tier 3
IT Management
Knowledge Transfer
Provisioning
Lifecycle Management
Endpoint Protection
Regulatory Compliance
Policy Administration
Standard Operating Procedure
Remote Support
Computer Engineering
Microsoft Office
Active Directory
Microsoft
Microsoft Windows
Management
Computer Hardware
Customer Service
Communication
Mentorship

Summary

Serve as the Tier 3 escalation point for complex desktop and endpoint support issues.
Troubleshoot and resolve advanced Windows desktop, Microsoft 365, and endpoint management issues.
Provide technical leadership and mentorship to Desktop Support engineers, assisting with escalated incidents and knowledge transfer.
Support and administer Microsoft endpoint technologies including Microsoft 365, Active Directory, Intune, Windows Autopilot, and Microsoft Entra ID.
Manage endpoint provisioning, configuration, deployment, and lifecycle management.
Assist with endpoint security, device compliance, software deployments, and policy management.
Work collaboratively with infrastructure, security, and application teams to resolve cross-functional issues.
Document technical solutions, standard operating procedures, and best practices.

Qualifications

5 - 8+ years of Desktop Support, Endpoint Support, or Desktop Engineering experience.
Experience supporting enterprise Microsoft Windows environments.
Strong knowledge of:
- Microsoft 365 (O365)
- Active Directory
- Microsoft Intune
- Windows Autopilot
- Endpoint Management
Experience troubleshooting complex desktop, hardware, software, and endpoint issues.
Excellent customer service, communication, and interpersonal skills.
Experience mentoring or supporting junior technicians and acting as an escalation resource.
Ability to work independently in a remote environment while supporting Central Time business hours.

Dice Id: PCCONN
Position Id: f28ab4c1eb9daf529e74174cd1915e9d
Posted 30+ days ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Desktop Support Engineer

Chicago, Illinois

•

5d ago

Full-time

L2 Service Desk Analyst

Lombard, Illinois

•

Today

Easy Apply

Contract

USD 23.75 - 27.50 per hour

IT Manager

Oak Park, Illinois

•

27d ago

Easy Apply

Full-time

65,000 - 70,000

Systems Engineer

Remote or Addison, Illinois

•

Today

Easy Apply

Full-time

USD 100,000.00 - 125,000.00 per year